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- Tasks: Be the first point of contact for residents and schedule tradespeople for repairs.
- Company: Join a supportive team at a leading organisation in Nottinghamshire.
- Benefits: Competitive hourly rate, potential for permanent role, and inclusive work culture.
- Why this job: Make a difference by helping residents and ensuring their homes are well-maintained.
- Qualifications: Experience in scheduling tradespeople and using CRM systems is preferred.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
Call Handler (Housing and Repairs) Near Retford, North Nottinghamshire, Notts, UK
£15.52 - 18.25 Hourly
Temporary ongoing contract/ Temporary to permanent
Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract.
Daily duties of the Repairs Call Handler (Housing and Repairs) consists of:
- Representing the organisation at their customer contact centre, being the first port of call for residents
- Utilising databases and CRM (NEC, formerly known as Northgate) to schedule works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
- Supporting the delivery of an excellent customer care service
- Dealing with property maintenance complaints and referring to wider team
Essential requirements of the Call Handler - Property and Repairs:
- Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting
- Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential)
- Experience dealing with reports and claims of Damp and Mould (Desired)
If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now. For more information please contact Ebony Simpson at the Sellick Partnership Derby office.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Monday - Friday Call Centre Operator (Temp to Perm) in Nottingham employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monday - Friday Call Centre Operator (Temp to Perm) in Nottingham
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Call Centre Operator, you'll be the first point of contact for residents. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Monday - Friday Call Centre Operator (Temp to Perm) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in planning and scheduling tradespeople. Use keywords from the job description to show that you’re a perfect fit for the role.
Showcase Your Customer Service Skills: Since you'll be the first point of contact for residents, emphasise any previous customer service experience. Share examples of how you've handled complaints or provided excellent service.
Familiarise Yourself with CRM Systems: If you’ve used CRM systems before, mention them! Even if you haven’t used NEC/Northgate specifically, showing familiarity with similar systems can give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of planning and scheduling engineers. Familiarise yourself with the types of tradespeople you'll be working with, like Gas Engineers and Plumbers. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your CRM Skills
If you've used CRM systems before, be ready to discuss your experience. Even if you haven't used NEC or Northgate specifically, highlight your proficiency with other systems and how quickly you can adapt to new software. This is key for the role!
✨Customer Care is Key
Since you'll be the first point of contact for residents, emphasise your customer service skills. Prepare examples of how you've handled complaints or difficult situations in the past. This will demonstrate your ability to deliver excellent service.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with property maintenance complaints. Think through potential scenarios and how you would respond. This will help you feel more confident and ready to impress during the interview.