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- Tasks: Manage housing disrepair claims and oversee remedial works to ensure tenant satisfaction.
- Company: Bristol City Council, committed to community-focused housing solutions.
- Benefits: Competitive daily rate, opportunity to make a real difference in local housing.
- Why this job: Join a vital role in improving housing conditions and supporting your community.
- Qualifications: Experience in disrepair surveying and strong communication skills required.
- Other info: Initial 3-month contract with potential for further opportunities.
Bristol City Council is seeking an experienced Disrepair Surveyor to manage Housing Condition (Disrepair) Claims in partnership with Legal Services. The role focuses on investigating claims thoroughly, overseeing remedial works, and resolving cases efficiently to minimise litigation while meeting tenant expectations and maintaining legal compliance.
Key Responsibilities
- Manage disrepair complaints received as legal claims, working closely with Bristol City Council Legal Services.
- Carry out detailed property inspections and diagnose defects relating to housing condition claims.
- Coordinate, monitor, and oversee remedial works delivered by trade teams and external contractors from start to completion.
- Ensure works are completed to a high standard, on time, and within budget.
- Maintain clear and professional communication with tenants, managing expectations throughout each case.
- Produce detailed written reports for each disrepair case.
- Champion the customer experience to achieve high levels of tenant satisfaction.
- Resolve claims using Bristol City Council's Internal Complaints Procedure and relevant legal frameworks.
- Act as a professional witness on allocated disrepair claims.
- Work with the Disrepair Manager/Supervisor to agree compensation levels and determine legal strategy, including challenging claims where appropriate.
Skills & Experience Required
- Proven experience as a Disrepair Surveyor or similar role within social housing or local authority settings.
- Strong knowledge of housing disrepair claims and legal processes.
- Experience acting as a professional or expert witness is highly desirable.
- Ability to manage multiple cases and priorities effectively.
- Excellent written and verbal communication skills.
- Strong understanding of customer-focused service delivery within a legal framework.
Contract Details
- Initial 3-month contract
- Day rate: £230-£280, dependent on experience
- Opportunity to support a key local authority housing function
Repairs Surveyor in Newport employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Surveyor in Newport
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Disrepair Surveyor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing disrepair claims and legal processes. Be ready to discuss your past experiences and how they relate to the role. We want to see that you can handle the pressure and deliver results!
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you manage tenant expectations and resolve complaints. Remember, it's all about keeping that customer-focused service delivery at the forefront of your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Bristol City Council and making a difference in the community.
We think you need these skills to ace Repairs Surveyor in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Disrepair Surveyor. We want to see how you've tackled housing condition claims and any relevant legal processes you've navigated. Customising your CV shows us you're serious about the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work, especially around managing disrepair complaints and working with legal teams. We love a good story!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your written communication skills. Whether it's your CV or cover letter, keep it professional yet approachable. We want to see how you manage tenant expectations through your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of housing disrepair claims and the legal processes involved. Familiarise yourself with Bristol City Council's procedures and any recent changes in legislation that might affect your role.
✨Showcase Your Experience
Prepare to discuss specific cases you've managed in the past. Highlight your experience in conducting property inspections, overseeing remedial works, and how you've successfully resolved disputes. Use examples that demonstrate your ability to manage multiple cases effectively.
✨Communication is Key
Since you'll be dealing with tenants and legal teams, practice clear and professional communication. Think about how you can convey complex information simply and ensure you’re ready to answer questions about managing tenant expectations.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare for questions about how you would handle specific disrepair claims or challenging situations. This will show your problem-solving skills and your understanding of the legal framework.
