At a Glance
- Tasks: Manage rent and debt cases while supporting tenants in sustaining their homes.
- Company: Leading social housing provider in Shropshire with a focus on community support.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and community welfare.
- Why this job: Make a real difference in people's lives by helping them manage their housing needs.
- Qualifications: Experience in social housing and income management is essential.
The predicted salary is between 31000 - 33000 € per year.
We're recruiting an Income Officer to join a leading social housing provider in Shropshire. This is a great opportunity for someone with strong customer skills, income management experience and a passion for supporting tenants to sustain their homes.
Daily duties of the Income Officer:
- Manage rent & debt cases, taking timely action in line with policy
- Negotiate affordable repayment plans and process payments/direct debits
- Provide clear advice on charges, arrears and payment options
- Carry out enforcement steps including notices, pre-court work and preparing court files
- Support tenants with benefits, Universal Credit, DHPs and hardship funds
- Complete affordability assessments for new and existing tenants
- Identify and support vulnerable customers, working with internal teams and external agencies
- Maintain accurate case records and contribute to team performance targets
- Handle challenging situations professionally and sensitively
Essential requirements of the Income Officer:
- Previously worked within Social Housing
- Experience in income management, housing, debt recovery or similar
Please apply directly or contact Ben at the Derby Office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Income Officer in Newport employer: Sellick Partnership
Join a leading social housing provider in Shrewsbury, where we prioritise a supportive work culture and offer hybrid working options to ensure a healthy work-life balance. Our commitment to employee growth is reflected in our continuous training opportunities and a focus on fostering a diverse and inclusive environment, making us an excellent employer for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and tenant support. Think about real-life examples where you've successfully handled challenging situations, as these will show off your skills and experience.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for opportunities at leading social housing providers and tailor your approach to highlight how you can contribute to their mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Income Officer position.
We think you need these skills to ace Income Officer in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in income management and customer service. We want to see how your skills match the role of an Income Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:As an Income Officer, you'll face challenging situations. In your application, share examples of how you've successfully managed difficult cases or negotiations in the past. We love to see proactive problem solvers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and social housing. Familiarise yourself with common challenges tenants face, especially around rent and debt. This will help you demonstrate your expertise and show that you're genuinely passionate about supporting tenants.
✨Showcase Your Customer Skills
Since strong customer skills are essential for this role, think of examples from your past experiences where you've successfully managed difficult situations or provided excellent support. Be ready to share these stories during the interview to highlight your ability to connect with tenants.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like negotiating repayment plans or handling a challenging tenant situation. Practise how you would approach these situations, focusing on empathy and effective communication. This will show that you can handle the responsibilities of the Income Officer role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might handle, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
