At a Glance
- Tasks: Manage rent and debt cases while supporting tenants in sustaining their homes.
- Company: Leading social housing provider in Shropshire with a focus on community support.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and community impact.
- Why this job: Make a real difference in people's lives by helping them manage their housing needs.
- Qualifications: Experience in social housing and income management is essential.
The predicted salary is between 31000 - 33000 € per year.
We're recruiting an Income Officer to join a leading social housing provider in Shropshire. This is a great opportunity for someone with strong customer skills, income management experience and a passion for supporting tenants to sustain their homes.
Daily duties of the Income Officer:
- Manage rent & debt cases, taking timely action in line with policy
- Negotiate affordable repayment plans and process payments/direct debits
- Provide clear advice on charges, arrears and payment options
- Carry out enforcement steps including notices, pre-court work and preparing court files
- Support tenants with benefits, Universal Credit, DHPs and hardship funds
- Complete affordability assessments for new and existing tenants
- Identify and support vulnerable customers, working with internal teams and external agencies
- Maintain accurate case records and contribute to team performance targets
- Handle challenging situations professionally and sensitively
Essential requirements of the Income Officer:
- Previously worked within Social Housing
- Experience in income management, housing, debt recovery or similar
Please apply directly or contact Ben at the Derby Office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Hybrid Officer in Newport employer: Sellick Partnership
As a leading social housing provider in Shropshire, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Our hybrid working model offers flexibility, while our commitment to community engagement ensures that you will find meaningful and rewarding work as an Income Officer, helping tenants sustain their homes and improve their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Officer in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for an Income Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and tenant support. Think about real-life examples from your experience that showcase your skills, especially in handling challenging situations. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that truly match your skills and passion. When you find a position that excites you, apply directly through our website. It shows you're serious and makes it easier for us to spot your application!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company. Let’s make sure they remember you!
We think you need these skills to ace Hybrid Officer in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your income management experience and customer service skills, as these are key for the Income Officer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about supporting tenants and how your background aligns with our mission. Be genuine and let your personality shine through!
Showcase Relevant Experience:When detailing your previous roles, focus on your experience in social housing, debt recovery, or similar fields. Use specific examples to demonstrate how you've successfully managed cases or supported vulnerable customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and social housing. Familiarise yourself with common challenges tenants face, especially around arrears and benefits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of interaction with tenants, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled difficult situations or provided support to vulnerable individuals. This will demonstrate your ability to manage sensitive cases effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain scenarios, like negotiating repayment plans or dealing with challenging tenants. Practise your responses to these types of questions so you can articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
