At a Glance
- Tasks: Support tenants with income management and help them sustain their homes.
- Company: Leading social housing provider in Shropshire with a focus on community support.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusivity and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in social housing or income management is essential.
The predicted salary is between 31000 - 33000 € per year.
We're recruiting an Income Officer to join a leading social housing provider in Shropshire. This is a great opportunity for someone with strong customer skills, income management experience and a passion for supporting tenants to sustain their homes.
Daily duties of the Income Officer:
- Manage rent & debt cases, taking timely action in line with policy
- Negotiate affordable repayment plans and process payments/direct debits
- Provide clear advice on charges, arrears and payment options
- Carry out enforcement steps including notices, pre-court work and preparing court files
- Support tenants with benefits, Universal Credit, DHPs and hardship funds
- Complete affordability assessments for new and existing tenants
- Identify and support vulnerable customers, working with internal teams and external agencies
- Maintain accurate case records and contribute to team performance targets
- Handle challenging situations professionally and sensitively
Essential requirements of the Income Officer:
- Previously worked within Social Housing
- Experience in income management, housing, debt recovery or similar
Please apply directly or contact Ben at the Derby Office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Dispute Resolution Officer (Permanent) in Newport employer: Sellick Partnership
Join a leading social housing provider in Shropshire, where your role as an Income Officer will not only allow you to utilise your income management skills but also make a meaningful impact on the lives of tenants. With a strong commitment to employee development, a supportive work culture, and the flexibility of hybrid working, this company offers a rewarding environment for those passionate about social housing and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Officer (Permanent) in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Dispute Resolution Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and tenant support. We recommend practising common interview questions related to handling challenging situations and negotiating repayment plans, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Income Officer position.
✨Tip Number 4
Apply directly through our website for the best chance at landing that job! We love seeing candidates who take the initiative, and it makes it easier for us to keep track of your application. So, get clicking and show us what you've got!
We think you need these skills to ace Dispute Resolution Officer (Permanent) in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your income management experience and customer service skills, as these are key for the Income Officer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about supporting tenants and how your background aligns with the responsibilities of the role. Be genuine and let your personality shine through!
Showcase Relevant Experience:When detailing your previous roles, focus on your experience in social housing, debt recovery, or similar fields. Use specific examples to demonstrate how you've successfully managed cases or supported vulnerable customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and social housing. Familiarise yourself with common challenges tenants face, especially around arrears and benefits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of interaction with tenants, be ready to share examples of how you've successfully handled difficult situations in the past. Think about times when you’ve negotiated repayment plans or provided support to vulnerable customers – these stories will highlight your skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a tenant who is struggling to pay rent. Prepare some thoughtful responses that demonstrate your problem-solving abilities and empathy. This will show that you can think on your feet and are ready for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you’ll be handling, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
