At a Glance
- Tasks: Lead ICT operations, ensuring high-quality IT services and team performance.
- Company: Established North East organisation with a focus on technology and innovation.
- Benefits: Competitive salary, generous leave, pension, and wellbeing support.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact in IT service delivery while leading dynamic teams.
- Qualifications: Experience in IT operations and strong leadership skills required.
The predicted salary is between 62500 - 62500 £ per year.
Working Pattern: Full-time, 37 hours per week
Office Requirement: Hybrid (3 days onsite, 2 days from home)
The Opportunity
We’re supporting a well-established North East organisation looking to appoint an ICT Service Operations Manager to lead the delivery of high-quality, secure and resilient IT services across the business. This is a key leadership role within the wider technology function, with responsibility for the day-to-day management and continual improvement of ICT service operations. The successful candidate will lead teams across Service Desk, Cloud Infrastructure and Cyber Security, ensuring reliable support services, strong operational performance and a customer-focused approach to digital service delivery. This opportunity would suit someone with a strong background in IT operations, infrastructure, service delivery and ITSM, who enjoys leading teams, improving services and working closely with stakeholders across the organisation.
The Role
As ICT Service Operations Manager, you will take ownership of ICT operational services across the organisation, leading support functions spanning 1st, 2nd and 3rd line support, cloud infrastructure and cyber security operations. You will provide leadership to both technical and support teams, ensuring the smooth running of core technology services while driving service improvements, operational best practice and a high standard of internal customer service. You will also work closely with wider technology and development teams to improve service transition into operations, support project delivery and help shape the future direction of digital services.
Key Responsibilities
- Lead and manage ICT operational teams across Service Desk, Infrastructure, Cloud and Cyber Security
- Oversee the effective delivery of 1st, 2nd and 3rd line support across the organisation
- Drive a strong ITSM / service management culture, embedding best practice across BAU support and operational processes
- Ensure digital services are reliable, secure, high performing and customer focused
- Take ownership of cloud infrastructure and security operations, ensuring robust support, resilience and continual improvement
- Mentor and manage Service Desk leadership and wider operational teams
- Work closely with development and project teams to improve service handover into live operations
- Support delivery of technical and operational change initiatives, helping keep development and project activity on track
- Make key operational and project decisions to provide clarity and direction to the wider team
- Build strong relationships with internal stakeholders to understand business needs and improve ICT service delivery
- Collaborate with third-party suppliers and partners where required to support service improvements and operational change
- Contribute to wider ICT and digital strategy as part of the management team
About You
We’re keen to speak with experienced IT operations or service delivery leaders who have a proven background managing operational technology teams in a complex environment. You will ideally bring:
- Proven experience in an IT Operations Manager, Service Operations Manager, Infrastructure Manager or Service Delivery Manager type role
- Strong leadership experience across Service Desk, Infrastructure, Cloud and Security functions
- Experience managing or supporting cloud infrastructure platforms
- Strong understanding of cyber security operations, including vulnerability management and endpoint protection
- Experience embedding or improving ITSM / service management best practice
- A track record of leading and developing high-performing technical and support teams
- Strong stakeholder engagement and communication skills, with the ability to work effectively across technical and non-technical teams
- Experience working with suppliers / third parties to deliver service improvements
- A proactive and collaborative approach, with a focus on service quality, resilience and continuous improvement
Any experience in the following areas would be particularly useful:
- ITIL / formal ITSM frameworks
- Cloud platforms and modern infrastructure environments
- Service transition / operational readiness for new systems or products
- Regulated, customer-focused or multi-site organisations
Package
- Salary of £62,500
- Permanent role
- Full-time, 37 hours per week
- Hybrid working arrangement with 3 days onsite and 2 days from home
- Strong benefits package including generous annual leave, pension and wellbeing support
ICT Service Operations Manager employer: Sellick Partnership
At Sellick Partnership, we pride ourselves on being an excellent employer, offering a supportive work culture that values community engagement and employee growth. As a Mobile Caretaker in Nottinghamshire, you'll enjoy the benefits of a company van, competitive pay, and the opportunity to make a tangible difference in local neighbourhoods while working alongside a dedicated housing team. We foster an inclusive environment where every team member can thrive and contribute to creating safe, clean, and well-managed communities.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sellick Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sellick Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sellick Partnership!
✨Direct Apply to Sellick Partnership
Let's not forget to apply directly through the Sellick Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Service Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sellick Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sellick Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sellick Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
