Housing Policy

Sellick Partnership is recruiting for a Head of Housing on behalf of a client specialising in supporting older people in the West Midlands. Within this role, you will manage several supported housing and independent living schemes. Line manage the housing team and the property services manager Provide a responsive, high-quality housing service that is sensitive to the needs and preferences of older residents Monitor rent accounts and take action to minimise arrears, ensuring appropriate referrals to debt advice and benefit support Oversee tenancy, licence and resident queries and complaints, ensuring clear resolution in line with policies Manage voids and allocations efficiently, maintaining a clear waiting list and ensuring timely lettings Work with the property services manager to deliver effective repairs, maintenance, and property compliance Ensure housing records, support plans, and safeguarding practices meet regulatory requirements Keep the CEO and board informed of changes in housing legislation, sector developments, and good practice Produce regular housing management reports for the board, operations committee, and managed agent boards Lead on all regulatory submissions (e.g. NROSH, CORE lettings, tenant satisfaction measures) Develop and deliver the housing strategy, including stock improvement, remodelling or growth opportunities Act as health and safety lead for all housing services, embedding safe working practices across all schemes Distribute grants to older people referred in housing or financial need Minimum 5 years of experience working in housing management within an RSL. Good understanding of common support required, and housing issues experienced by older people Assessment of potential tenants/residents, allocations and lettings Experience within rent and service charge setting If you feel like you have the relevant experience to be successful in this role, then please apply now, or contact Claire Harrison at Sellick Partnership on 01332 542580