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- Tasks: Lead and improve the responsive repairs service for housing.
- Company: Dynamic housing organisation focused on community impact.
- Benefits: Competitive day rate, flexible working, and professional growth opportunities.
- Other info: Join a collaborative team dedicated to customer satisfaction and operational excellence.
- Why this job: Make a real difference in people's homes and enhance community living.
- Qualifications: Senior leadership experience in repairs or housing maintenance required.
The Role: Reporting into a Director-level post, you will take full responsibility for the delivery, performance, and continuous improvement of the responsive repairs service, including oversight of repairs to empty homes to support timely and compliant re-letting.
Key responsibilities include:
- Leading the end-to-end repairs service, covering responsive repairs, diagnostics, surveying, scheduling, contractor management, and customer care
- Ensuring all repairs meet agreed quality standards, compliance requirements, and target timescales
- Driving improved repairs performance, customer satisfaction, and value for money
- Managing budgets and resources across a complex repairs and maintenance environment
- Leading and developing operational teams delivering day-to-day housing repairs
- Managing senior stakeholders and partners involved in responsive repairs delivery
- Operating confidently within a political environment while maintaining grip on repairs outcomes
- Acting as an ambassador for the repairs service and promoting a customer-first culture
Key Outcomes:
- Safe, warm, and secure homes maintained through effective housing repairs
- A high-performing responsive repairs service with clear accountability and performance control
- Homes returned to let promptly following completion of required repairs
- Sustainable long-term improvement in repairs delivery, resident satisfaction, and operational efficiency
About You: You will be a credible and experienced senior professional with a strong background in repairs, responsive repairs, or housing maintenance services, likely gained within a local authority, housing association, ALMO, or similar organisation. You will bring:
- Proven senior leadership experience within repairs or responsive repairs services
- Strong operational expertise across housing repairs and maintenance
- Experience managing budgets, contractors, and improvement programmes within a repairs function
- Excellent stakeholder management skills, particularly around repairs performance
- A track record of stabilising or transforming underperforming repairs services
- A collaborative leadership style with a clear focus on customers and repairs outcomes
Day rate: £500 – £900 per day, depending on experience (IR35 status subject to assessment)
Duration: Interim assignment
If you're interested, then please apply or reach out to Ben Dreher at Sellick Partnership, Derby.
Head of Repairs in England employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your achievements in repairs management. When you get the chance to chat with potential employers, share specific examples of how you've improved service delivery or customer satisfaction.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got a range of roles that might just be perfect for you. Plus, applying directly helps us keep track of your application and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Head of Repairs in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Repairs. Highlight your experience in managing repairs services, budgets, and teams. We want to see how your background aligns with the key responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved repairs performance or customer satisfaction in previous positions. We love a good story!
Showcase Your Leadership Skills: As a senior professional, we need to see your leadership style in action. Mention any experience you have in leading teams or managing stakeholders, especially in a repairs context. This will help us understand how you can drive our repairs service forward.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs and housing maintenance services. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with leading end-to-end repairs services.
✨Showcase Your Leadership Skills
Prepare examples that highlight your senior leadership experience, especially in managing teams and improving performance. Be ready to discuss specific instances where you've transformed underperforming services or enhanced customer satisfaction.
✨Budget Savvy
Since managing budgets is crucial for this role, come prepared to talk about your experience with budget management. Share how you've successfully allocated resources and driven value for money in previous roles.
✨Stakeholder Management Mastery
Demonstrate your excellent stakeholder management skills by preparing examples of how you've engaged with senior stakeholders and partners. Highlight your ability to operate confidently within a political environment while achieving positive repairs outcomes.