At a Glance
- Tasks: Lead customer experience initiatives and enhance eCommerce platforms in the beauty industry.
- Company: Join a growing consumer-focused business in Stoke-on-Trent with a hybrid working model.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer loyalty.
- Why this job: Shape the future of customer engagement and make a real impact in the beauty sector.
- Qualifications: 2-5 years in customer experience or eCommerce, preferably in beauty or fashion.
The predicted salary is between 35000 - 42000 € per year.
Location: Stoke-on-Trent - Hybrid working
Sector: Beauty Industry
Type: Permanent
Salary: £35,000 to £42,000
Sellick Partnership is currently recruiting for an eCommerce & Customer Experience Manager to join one of our clients based in Stoke-on-Trent. This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company's eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey.
Key Responsibilities
- Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, social media, and customer channels.
- Analyse customer feedback, behavioural trends, and performance data to identify opportunities for service and journey improvements.
- Work closely with internal stakeholders to improve the end-to-end online customer experience, particularly across eCommerce platforms and digital journeys.
- Review existing systems, website functionality, and customer processes to identify areas for improvement and increased engagement.
- Support wider digital and eCommerce projects, helping drive enhancements to website usability, customer interaction, and online conversion.
- Ensure a seamless customer experience across online, retail, and social channels.
- Build customer loyalty and retention strategies, helping strengthen brand engagement and long-term customer relationships.
- Collaborate cross-functionally with marketing, operations, product, and eCommerce teams to improve the overall customer proposition.
Required Experience
- 2‑5+ years’ experience within customer experience, eCommerce, digital customer journey, or related roles.
- Previous experience within beauty, luxury, fashion, or other consumer-led environments would be advantageous.
- Strong understanding of eCommerce platforms, online customer journeys, and digital customer engagement.
- Experience identifying and implementing improvements to websites, customer systems, or digital processes.
- Comfortable working with CRM systems, Excel, customer insight tools, and performance reporting.
- Experience leading, mentoring, or developing teams.
- Strong communication skills with the ability to maintain and evolve brand tone of voice across customer interactions.
- Commercial awareness with a proactive, solutions-focused approach to customer experience improvement.
Equal Opportunities
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Ecommerce & Customer Experience Manager in England employer: Sellick Partnership
Join a dynamic and innovative beauty industry leader in Stoke-on-Trent as an eCommerce & Customer Experience Manager, where you will play a pivotal role in enhancing customer journeys across digital and retail platforms. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for professional development and the chance to make a meaningful impact on customer engagement strategies. With hybrid working options and a commitment to inclusivity, we provide a supportive environment that values your contributions and encourages creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce & Customer Experience Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your eCommerce projects and customer experience strategies. This is a great way to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by researching the company’s current eCommerce platforms and customer engagement strategies. Bring fresh ideas to the table that could enhance their customer journey – they’ll love your initiative!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Ecommerce & Customer Experience Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the eCommerce and customer experience role. Highlight relevant experience in beauty or consumer-led environments, and showcase your understanding of digital customer journeys.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved customer experiences in the past and how you can bring that expertise to our team.
Showcase Your Skills:Don’t forget to highlight your skills with eCommerce platforms and CRM systems. We want to see how you’ve used data to drive improvements and enhance customer engagement in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Sellick Partnership
✨Know Your Customer Journey
Before the interview, take some time to map out the customer journey in the beauty industry. Think about how you would enhance the experience across digital and retail touchpoints. This will show your potential employer that you understand their business and are ready to make an impact.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to improve customer experiences in previous roles. Bring examples of how you've analysed customer feedback or performance data to identify opportunities for improvement. This will demonstrate your ability to make data-driven decisions.
✨Familiarise Yourself with eCommerce Platforms
Research the eCommerce platforms commonly used in the beauty industry. If you have experience with specific systems, be ready to talk about how you've improved website functionality or customer processes. This knowledge will highlight your technical skills and readiness for the role.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, think of examples where you've successfully collaborated with marketing, operations, or product teams. Share how you contributed to cross-functional projects and the positive outcomes that resulted. This will showcase your teamwork skills and adaptability.
