At a Glance
- Tasks: Engage with residents, improve services, and ensure customer satisfaction in housing management.
- Company: Join a well-established housing organisation committed to excellent outcomes.
- Benefits: Competitive salary, hybrid working, and the chance to make a real difference.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the voice for residents and shape housing services in your community.
- Qualifications: Experience in housing, strong communication, and problem-solving skills required.
Location: Dudley, West Midlands (Hybrid)
Contract: Interim, 3-6 Months
Hours: Full-Time, Monday to Friday
Salary: 25.71 - 28.95
Sellick Partnership is partnering with a local authority in the West Midlands to recruit to an experienced Housing Management professional to join a well-established housing organisation on an interim basis for an initial 3-6 month period. This is a varied role focused on resident engagement, service improvement, customer satisfaction, stakeholder management and housing service delivery. You will play a key role in ensuring residents have a strong voice in shaping services while supporting the organisation's commitment to delivering excellent customer outcomes.
Key Responsibilities of the Housing Officer includes:
- Leading on tenancy related issues
- Meeting with residents and discussing local issues
- Representing the organisation at meetings and forums as an ambassador
- Delivering resident engagement and tenant participation activities
- Building strong relationships with tenants, residents, community groups and partnership organisations
- Analysing resident feedback
- Coordinating customer forums, resident panels and consultation events, encouraging greater involvement and improving customer satisfaction
- Supporting the management and resolution of customer complaints, ensuring positive outcomes
- Producing reports for the management teams
Essential experience of the Housing Officer includes:
- Great Housing knowledge
- Strong complaint handling, customer service and problem-solving skills
- Ability to interpret performance data and produce professional reports
- Excellent communication, relationship-building and organisational skills
- Full UK driving licence and access to a vehicle desirable
If you believe you are well suited to the role of Housing Officer, please apply now. For more information, please contact Ebony Simpson at Sellick Partnership in the Derby Office.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Housing Officer in Dudley employer: Sellick Partnership
Sellick Partnership is an excellent employer, offering a supportive and inclusive work culture that prioritises employee engagement and development. As a Housing Officer in Dudley, you will have the opportunity to make a meaningful impact on the community while enjoying a hybrid working model, competitive salary, and the chance to grow your skills in a dynamic environment focused on customer satisfaction and service improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Dudley
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Officer in Dudley
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Sellick Partnership
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Sellick Partnership.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Sellick Partnership that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
