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- Tasks: Design and deliver a customer outcome monitoring framework in insurance.
- Company: Join a renowned insurance company within a global reinsurance group.
- Benefits: Enjoy hybrid working, generous holiday, and market-leading parental benefits.
- Why this job: Shape customer outcomes and make a real impact in the insurance industry.
- Qualifications: Experience in insurance products and strong communication skills required.
- Other info: Inclusive workplace with opportunities for professional growth.
The predicted salary is between 60000 - 84000 £ per year.
Delegated Authority Customer Oversight & Support Manager is required to join a well-known insurance company which is part of a wider global reinsurance group on a permanent basis.
This is a great opportunity for collaboration with Risk & Compliance, DA partners, and internal stakeholders to identify risks, improve service quality, and report findings to senior governance forums, shaping the customer outcome monitoring framework.
About the Delegated Authority Customer Oversight and Support Manager:
- You will be responsible for designing, embedding, and delivering a customer outcome monitoring framework, ensuring delegated arrangements comply with consumer duty regulations to deliver fair customer outcomes.
- You will be conducting customer support assessments across the delegated life cycle whilst executing improvement plans.
- Ensuring delegated arrangements meet Consumer Duty standards and regulatory expectations.
- Apply risk-based oversight to partners and outsourced providers.
- Conduct reviews of customer journeys and sales processes to assess customer understanding.
- Lead thematic reviews, case-based reviews, and assessments to identify non-standard outcomes.
- Contribute to reports and governance forums, present to the board and committees where required.
Experience required for the Delegated Authority Customer Oversight and Support Manager:
- Good understanding of primary insurance products and services.
- Experience within a delegated authority setting is highly desirable.
- In-depth understanding of Consumer Duty, Vulnerable Customers & Product Governance regulation.
- Strong communication skills required at a Senior Level with the ability to lead change, manage expectations and delegate as required.
- Senior stakeholder management, report writing and presenting.
- Compliance experience with the Insurance Distribution Directive.
Benefits include:
- Hybrid working 2 days in office.
- On-site lunches and a newly refurbished office.
- 25 days holiday + bank holidays.
- Family-forward business with market-leading parental benefits.
- 10% Pension Contributions.
- Private Medical Insurance.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Delegated Authority Customer Oversight & Support Manager employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delegated Authority Customer Oversight & Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about the Delegated Authority Customer Oversight & Support Manager role. A friendly chat can lead to insider info and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to Consumer Duty and how they handle customer outcomes. This will help us tailor our responses and show we’re genuinely interested in the role.
✨Tip Number 3
Practice your presentation skills! Since this role involves presenting to senior stakeholders, being able to communicate clearly and confidently is key. We can even do mock presentations with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of insurance.
We think you need these skills to ace Delegated Authority Customer Oversight & Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Delegated Authority Customer Oversight & Support Manager. Highlight your experience with consumer duty regulations and any relevant oversight roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of primary insurance products and your ability to lead change. We love a good story!
Showcase Your Communication Skills: Since strong communication skills are key for this position, make sure to highlight any relevant experiences in your application. Whether it's report writing or presenting to senior stakeholders, we want to see how you can effectively convey information.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you have a solid understanding of primary insurance products and services. Brush up on Consumer Duty regulations and how they impact customer outcomes. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in delegated authority settings. Be ready to discuss how you've conducted customer support assessments and implemented improvement plans, as this will show your practical skills in action.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using a mirror to refine your delivery, especially when discussing complex topics like risk-based oversight.
✨Engage with Stakeholders
Think about how you would approach senior stakeholders and present findings. Prepare to discuss your strategies for managing expectations and leading change. This will not only show your leadership capabilities but also your ability to collaborate effectively within a team.