At a Glance
- Tasks: Handle customer feedback, resolve issues, and improve services in a collaborative environment.
- Company: Join a social housing organisation committed to customer satisfaction.
- Benefits: Hybrid working, competitive salary, and a supportive team culture.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference by enhancing customer experiences and driving service improvements.
- Qualifications: Experience in managing customer service complaints and a passion for helping others.
The predicted salary is between 33163 - 33163 £ per year.
Customer Feedback Officer Exeter - hybrid working 6 month contract £33,163 per annum 37 hours per week Sellick Partnership are recruiting for a Customer Feedback Officer to join a social housing organisation on a 6 month contract.
This role focuses on handling customer feedback, including complaints and compliments.
You will work collaboratively across the business, helping resolve issues, identify root causes, and contribute to service improvements.
Key Responsibilities of the Customer Feedback Officer include: Tailor support services to proactively reduce complaints and increase customer satisfaction.
Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
Review customer feedback to develop actionable improvement plans and support a high-performance team culture The successful Customer Feedback Officer will have: Proven experience of managing customer service complaints.
Experience in working in a customer service environment.
Please contact Lucy Giles in the Derby office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.
For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
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Customer Feedback Officer employer: Sellick Partnership
At Sellick Partnership, we pride ourselves on being an excellent employer, offering a supportive work culture that values community engagement and employee growth. As a Mobile Caretaker in Nottinghamshire, you'll enjoy the benefits of a company van, competitive pay, and the opportunity to make a tangible difference in local neighbourhoods while working alongside a dedicated housing team. We foster an inclusive environment where every team member can thrive and contribute to creating safe, clean, and well-managed communities.
