Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive brand loyalty by managing customer journeys and improving engagement.
- Company: Join a leading beauty brand with a focus on customer experience.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on community engagement and retention.
- Why this job: Make a real impact in the beauty industry while enhancing customer experiences.
- Qualifications: 2-5 years' experience in customer experience, ideally in beauty or fashion.
The predicted salary is between 35000 - 42000 £ per year.
Sellick Partnership is currently looking for a Customer Experience Manager to join a client of ours based in Stoke-on-Trent. The successful candidate will drive brand loyalty by managing customer journeys, overseeing support teams, and using data to improve engagement across digital and retail touchpoints.
Key responsibilities of the Customer Experience Manager:
- Customer Support Management: ensuring high-quality, on-brand responses via email, chat, and social media.
- Data Analysis & Strategy: Analyse customer feedback, sentiment, and behaviour data to identify improvement areas and drive actionable insights for improvements.
- Ensure seamless experience across all channels (online, in-store, social media), often bridging the gap between E-commerce and retail.
- Relationship Building: Develop strategies to foster customer loyalty, community engagement, and retention.
- Cross-functional Collaboration: Work closely with marketing, product, and operations teams to elevate the brand's reputation and product experience.
Required experience of the Customer Experience Manager:
- 2 to 5+ years' experience, ideally within the beauty, luxury, or fashion industries.
- Experience leading or mentoring a team.
- Exceptional verbal and written communication skills to maintain the brand's standards.
Customer Experience Manager employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your experience in customer experience management. Use real examples of how you've improved customer journeys and engagement.
✨Tip Number 3
Prepare for interviews by researching the company’s brand and values. Be ready to discuss how you can enhance their customer experience and drive loyalty, using data-driven insights from your past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in the beauty industry and any relevant skills that match the job description. We want to see how you can drive brand loyalty and improve customer journeys!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background aligns with our needs. Don’t forget to mention your data analysis skills and how you’ve used them to enhance customer engagement.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We love a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sellick Partnership
✨Know Your Customer Journey
Before the interview, take some time to map out the customer journey in the beauty industry. Understand how customers interact with brands at different touchpoints and be ready to discuss how you can enhance these experiences.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to talk about how you've used customer feedback and behaviour data in the past to drive improvements. Bring examples of actionable insights you've derived from data to showcase your analytical prowess.
✨Showcase Your Communication Skills
As a Customer Experience Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you've successfully resolved customer issues or built relationships to demonstrate your skills.
✨Collaboration is Key
Highlight your experience working cross-functionally. Think of specific instances where you've collaborated with marketing, product, or operations teams to improve customer experience. This will show that you understand the importance of teamwork in driving brand loyalty.