At a Glance
- Tasks: Provide technical support and resolve IT issues across multiple locations.
- Company: Join a socially responsible organisation making a difference through technology.
- Benefits: Enjoy a competitive salary, healthy work-life balance, and a nine-day fortnight.
- Other info: Inclusive workplace welcoming candidates from all backgrounds.
- Why this job: Combine hands-on tech support with travel and customer interaction in a dynamic role.
- Qualifications: Experience in IT Service Desk or 2nd Line Support and troubleshooting skills.
Location: Mobile - North East England (covering Newcastle to Leicester, with a base in the Pontefract area)
Salary: £40-45k DoE
Contract: Permanent, Full-time (35 hours per week, nine-day fortnight)
About the Role
We're looking for an experienced IT Service Engineer to join a well-established organisation with a strong social purpose. This is a varied, field-based role where you'll provide desk-based, remote and on-site technical support across multiple locations. You'll be responsible for supporting technology deployments, resolving 2nd line technical issues, managing hardware fulfilment, and ensuring users receive an excellent IT support service.
You'll also play a key role in:
- Resolving escalated Service Desk tickets.
- Deploying IT services to new and existing sites.
- Supporting hardware installations, upgrades and replacements.
- Assisting with site decommissioning projects.
- Delivering support to users across a geographically dispersed organisation.
The role requires travel throughout the North East region, from Newcastle down to Leicester, with occasional flexibility to support business requirements.
What We're Looking For
We're interested in candidates with experience in:
- IT Service Desk and/or 2nd Line Support.
- Troubleshooting Windows 10/11 environments.
- Microsoft 365 (Outlook, OneDrive, SharePoint, Teams & Teams Telephony).
- Microsoft Entra.
- Microsoft Intune.
- Meraki networking.
- Legacy technologies including Windows Server, Active Directory and Cisco networking.
- Remote telephone support and customer service.
- Incident, request and problem management within an IT Service Management environment.
Desirable Qualifications
- IT-related qualifications (BTEC, A Level, HNC or equivalent).
- ITIL v4 Foundation.
- Microsoft certifications such as Azure Fundamentals or equivalent.
Why Apply?
This is an excellent opportunity to join an organisation where technology plays a vital role in supporting people and services across multiple locations. You'll enjoy a competitive salary, a healthy work-life balance with a nine-day fortnight, and the opportunity to work on a diverse range of technologies in a collaborative team.
If you're a proactive IT professional who enjoys combining hands-on technical support with travel and customer interaction, we'd love to hear from you.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
IT Service Engineer in Castleford employer: Sellick Partnership
Join a well-established organisation with a strong social purpose as an IT Service Engineer, where you'll enjoy a competitive salary and a healthy work-life balance with a nine-day fortnight. Our collaborative work culture fosters employee growth through diverse technology projects and hands-on support, making it an excellent place for proactive IT professionals who value meaningful work and customer interaction across the North East region.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Engineer in Castleford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sellick Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sellick Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sellick Partnership!
✨Direct Apply to Sellick Partnership
Let's not forget to apply directly through the Sellick Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Engineer in Castleford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sellick Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sellick Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sellick Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
