Emergency Call Handler in Birmingham

Role: Emergency Call Handler (Out-of-Hours)
Location: Home-based (Training in Birmingham Required)
Type: Temporary – 3 months initially
Hours:

• Saturday & Sunday – 08:45-19:00 or 19:00-01:30

• Monday-Friday – 17:15-01:30 (on a needs basis)
  Salary: £14-£17 per hour plus holiday pay

Sellick Partnership are seeking an Emergency Call Handler to join a public sector client\’s Emergency Duty Team (Out-of-Hours).

This is a vital role supporting a service that deals with serious and often sensitive situations. Callers may be distressed, so the post requires someone who can stay calm, listen carefully, and respond with empathy, while ensuring information is recorded accurately and professionally.

Key responsibilities:

• Predominantly call taking via the Cirrus phone system
• Processing referrals through the referral portal
• Liaison with the Team Manager and on-duty Social Workers
• Working as part of Business Support alongside a small team of Business Support Officers

Key skills:

• Good communication skills
• Confident and professional manner
• Experience handling urgent/emergency calls
• Resilience and ability to cope with challenging situations
• Empathy and understanding for callers in distress
• The EDT service manages very serious issues, and while there is strong support from managers on duty, the role requires someone with a good level of resilience.

If you feel this opportunity matches your skills and experience, please apply for further information or contact Jack Rice at Sellick Partnership .

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years\’ experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.