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- Tasks: Coordinate and schedule repairs to ensure top-notch service for customers.
- Company: Join a dynamic property repairs team in Durham.
- Benefits: Earn £20.91 per hour with ongoing temporary work.
- Why this job: Make a real difference by enhancing customer experiences in a fast-paced environment.
- Qualifications: Experience in property repairs and scheduling, with strong organisational skills.
- Other info: Inclusive workplace that values diverse backgrounds and offers career growth.
The predicted salary is between 20 - 22 £ per hour.
Are you highly organised, customer-focused, and confident working in a fast‑paced repairs environment? We are currently recruiting an experienced Planner to join a busy Property Repairs team on a temporary, ongoing basis.
This role is key in ensuring customers receive a high‑quality, right‑first‑time service by effectively scheduling and coordinating repair works across multiple trade teams.
Key Responsibilities of the Repairs Planner will include:- Work closely with Managers, Team Leads, Coordinators and Operatives across Repairs, Voids, Gas, Electrical and Infrastructure teams.
- Collaborate with Customer Services, Neighbourhood and Asset Teams to support a consistent approach to service delivery.
- Schedule and allocate work to maximise productivity, monitoring works daily and ensuring appointments stay within target timescales.
- Balance priorities based on customer need, risk and resource availability.
- Ensure customers are at the centre of decision‑making, resolving enquiries at first contact where possible.
- Update and maintain accurate records across scheduling systems and repairs databases.
- Respond to operational changes by reallocating resources or amending appointments.
- Support in reviewing and developing new procedures to enhance customer experience.
- Adhere to all policies including Health & Safety and Data Protection.
- Knowledge of the DRS system
- Experience working within property repairs or a similar scheduling function.
- Ability to manage conflicting priorities and meet deadlines.
Please contact Chrissie at the Derby Office for more information.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.
Repairs Planner in Bath employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner in Bath
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to repairs planning. Think about how you would handle scheduling conflicts or customer complaints, and be ready to share your experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Repairs Planner in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Planner role. Highlight your experience in property repairs and scheduling, and don’t forget to mention any relevant systems you’ve worked with, like DRS.
Showcase Your Organisational Skills: Since this role is all about being organised, give examples of how you've successfully managed conflicting priorities in the past. We want to see how you keep everything running smoothly!
Customer Focus is Key: Emphasise your customer service skills in your application. Share instances where you’ve resolved issues quickly or improved customer satisfaction, as this is crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at Sellick Partnership
✨Know Your Stuff
Make sure you brush up on the DRS system and any relevant scheduling tools. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Customer-Centric Mindset
Prepare examples of how you've put customers at the centre of your decision-making in previous roles. This is key for a Repairs Planner, so be ready to share specific instances where you resolved issues quickly and effectively.
✨Prioritisation Skills
Think about times when you've had to manage conflicting priorities. Be prepared to discuss how you balanced customer needs with resource availability, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Team Collaboration
Since you'll be working closely with various teams, come equipped with examples of successful collaboration. Highlight how you’ve worked with different departments to enhance service delivery and improve processes.
