Job Title: Service Support Analyst (Level 2)
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Salary: £40k DoE
Location: Aylesbury, with hybrid working
A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery.
Key Responsibilities
- Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices).
- Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required.
- Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop.
- Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups.
- Manage user lifecycle processes (joiners, movers, leavers) and system access controls.
- Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies.
- Maintain accurate hardware and software inventories.
- Work closely with external IT suppliers and monitor their performance against service expectations.
- Assist with technology rollouts, including user communication, training, and support.
- Conduct risk assessments on incidents and escalate issues appropriately.
- Perform information security and data protection checks.
- Communicate effectively with non-technical stakeholders, providing clear updates on IT services.
Skills & Competencies
- Strong troubleshooting and problem-solving abilities.
- Clear communication skills (technical and non-technical).
- Ability to manage multiple priorities and work under pressure.
- High attention to detail and strong organisational skills.
- Ability to work independently and collaboratively within a team.
- Proactive approach with a willingness to learn and develop.
- Understanding of change management and IT service processes. xgikmsk
- Awareness of cyber security best practices.
Experience & Qualific...
Service Support Analyst in Walton employer: Sellick Partnership Careers
As a Finance Business Partner with our public sector organisation, you will thrive in a supportive and inclusive work culture that values collaboration and professional growth. Enjoy the benefits of hybrid working, high-profile stakeholder engagement, and the opportunity to make a meaningful impact on strategic decision-making within a varied and rewarding environment. Join us to enhance your career while contributing to the improvement of financial management and organisational performance.
Contact Details:
Sellick Partnership Careers Recruitment Team
