Repairs Administrator

Repairs Administrator Ongoing temporary basis Sunderland Sellick partnership are currently assisting in the recruitment of Repairs Administrator for a social housing association based in Sunderland on an ongoing temporary basis. The Repairs Administrator will be responsible for providing a high performing repairs support function for customers and team members whilst ensuring correct and efficient documentation throughout. The Repairs Administrator will: Communicate with customers via their preferred method of contact (telephone, letter, email and SMS message) to ensure regular contact is made and updates given Raising repairs, follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey Communicate directly with customers to resolve issues, working with construction and sales team where necessary Repairs Administrator will have: Experience working in a similar repairs and maintenance function completing administrative support duties If you are interested in the above, please contact Nyari Breslin at Sellick partn…