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- Tasks: Support customers and team members with repairs, ensuring efficient documentation.
- Company: Join a social housing association dedicated to community support in Sunderland.
- Benefits: Gain valuable experience in a supportive environment with potential for ongoing work.
- Why this job: Make a real impact by helping customers resolve their issues and improve their living conditions.
- Qualifications: Experience in repairs and maintenance administration is required.
- Other info: This is an ongoing temporary position, perfect for gaining hands-on experience.
The predicted salary is between 24000 - 36000 £ per year.
Repairs Administrator Ongoing temporary basis Sunderland Sellick partnership are currently assisting in the recruitment of Repairs Administrator for a social housing association based in Sunderland on an ongoing temporary basis. The Repairs Administrator will be responsible for providing a high performing repairs support function for customers and team members whilst ensuring correct and efficient documentation throughout. The Repairs Administrator will: Communicate with customers via their preferred method of contact (telephone, letter, email and SMS message) to ensure regular contact is made and updates given Raising repairs, follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Support the delivery of an excellent customer care service to ensure that customer issues in completed properties are resolved, in particular relating to the rectification of defects and the continuation of the customer journey Communicate directly with customers to resolve issues, working with construction and sales team where necessary Repairs Administrator will have: Experience working in a similar repairs and maintenance function completing administrative support duties If you are interested in the above, please contact Nyari Breslin at Sellick partn…
Repairs Administrator employer: Sellick Partnership Careers
Contact Detail:
Sellick Partnership Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Familiarize yourself with the specific software and tools commonly used in repairs administration. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your communication skills, especially your ability to interact with customers through various channels. Prepare examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Research the social housing sector and understand the common challenges faced by repairs administrators. This knowledge will help you speak confidently about how you can contribute to the team.
✨Tip Number 4
Network with professionals in the field, especially those who work in social housing. They can provide valuable insights and may even refer you to opportunities within their organizations.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Repairs Administrator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in repairs and maintenance administration. Provide specific examples of how you've successfully managed customer communications and documentation.
Showcase Customer Service Skills: Since the role involves a high level of customer interaction, highlight your customer service skills. Mention any relevant experiences where you resolved issues or improved customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread your documents. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Sellick Partnership Careers
✨Show Your Communication Skills
As a Repairs Administrator, you'll be communicating with customers through various channels. Be prepared to demonstrate your communication skills during the interview by providing examples of how you've effectively interacted with customers in the past.
✨Highlight Your Administrative Experience
Make sure to discuss your previous experience in administrative roles, especially those related to repairs and maintenance. Share specific examples of how you managed documentation and supported repair processes to showcase your relevant skills.
✨Demonstrate Problem-Solving Abilities
The role requires resolving customer issues efficiently. Prepare to discuss situations where you've successfully identified problems and implemented solutions, particularly in a customer service context.
✨Understand the Customer Journey
Familiarize yourself with the concept of the customer journey in social housing. Be ready to explain how you would ensure a seamless experience for customers, especially when dealing with repairs and maintenance issues.
