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For Companies At a Glance
- Tasks: Be the go-to person for leaseholder and RTB enquiries while managing tenancies.
- Company: Join a local housing association dedicated to community support and housing solutions.
- Benefits: Enjoy flexible part-time hours and the chance to make a real impact in your community.
- Why this job: This role offers hands-on experience in housing services and a chance to help others.
- Qualifications: No specific qualifications required; just a passion for helping people and learning.
- Other info: Perfect for students looking for meaningful work alongside their studies.
The predicted salary is between 24000 - 36000 £ per year.
Sellick partnership is currently assisting a local housing association in the recruitment of a Housing Officer on a permanent part-time basis. The Housing Officer will act as the first point of contact for all leaseholder and RTB enquiries to the organisation. This also includes responsibility for dispersed tenancies and statutory and legislative requirements for the service, whilst supporting customers with a range of queries.
Duties of the Housing Officer:
- Maximise income by contributing to ensuring costs for services provided to leaseholders are recovered in accordance with current legislation.
- Deal with all customer enquiries in relation to Leasehold services, Service charges and RTB.
- Administer the Leaseholder requirements for the range of products, including Shared Ownership and shared ownership staircasing and re-sales.
- Assist in monitoring performance in relation to services charged for separately from rent charges.
- Assist the Leasehold and RTB Manager in supporting the Finance Service Charge team with validation of annual service charge calculations ensuring consistency for leaseholders.
- Liaise with relevant departments in the administration and management of leasehold properties.
- Carry out leasehold and RTB duties in accordance with current legislation.
Housing Officer employer: Sellick Partnership Careers
Contact Detail:
Sellick Partnership Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Officer, especially around leasehold services and statutory requirements. This knowledge will help you engage confidently during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who work in leasehold services. Attend local housing events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for potential interview questions by practising responses related to customer service and conflict resolution. As a Housing Officer, you'll be dealing with various enquiries, so showcasing your problem-solving skills is crucial.
✨Tip Number 4
Research the specific housing association you're applying to. Understanding their values, mission, and recent developments can help you tailor your conversation and show genuine interest during the interview process.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight relevant experience and skills that match these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in housing, customer service, and any relevant legislation. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle leaseholder enquiries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how your previous experience aligns with the responsibilities of the Housing Officer position, particularly in managing customer queries and service charges.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves statutory and legislative requirements.
How to prepare for a job interview at Sellick Partnership Careers
✨Know Your Legislation
Familiarise yourself with the relevant housing legislation and statutory requirements. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
✨Prepare for Customer Queries
Anticipate common queries that leaseholders might have regarding service charges and shared ownership. Prepare clear, concise answers to demonstrate your customer service skills and knowledge.
✨Showcase Your Communication Skills
As a Housing Officer, effective communication is key. Be ready to provide examples of how you've successfully handled customer enquiries or resolved conflicts in the past.
✨Highlight Team Collaboration
Discuss your experience working with different departments, especially in relation to finance and service charge validation. This will illustrate your ability to collaborate effectively within a team.
