At a Glance
- Tasks: Provide 1st and 2nd line support to users across a diverse customer base.
- Company: Join a public sector organisation with a strong IT Service Desk team.
- Benefits: Gain exposure to various technologies and enhance your technical skills.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real difference by resolving technical issues for over 8,000 users.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Sellick Partnership are currently partnered with a public sector organisation in the West Midlands, who are seeking an experienced Second Line Support Engineer to join their IT Service Desk team.
This is an excellent opportunity for an experienced IT professional to join an established enterprise IT function supporting over 8,000 users across more than 100 sites.
The role will provide exposure to a broad range of technologies, including Microsoft 365, Windows, Active Directory, Exchange, networking, endpoint management and mobile devices, while working alongside internal technical teams and external suppliers.
As the Second Line Support Engineer, you will work as part of a busy IT Service Desk, supporting users remotely across multiple sites and environments.
You will manage your own workload, liaise with internal teams and external suppliers, and contribute to service improvements and technical projects.
- What you will be doing as Second
- Line
- Support
Engineer
- Provide professional 1st and 2nd line technical support to users across a large and diverse customer base.
- Take ownership of incidents and service requests, prioritising and managing your own workload to ensure issues are resolved within agreed SLA timescales.
- Investigate and resolve technical issues, escalating to specialist teams or suppliers where appropriate.
- Support the installation, configuration, maintenance and upgrade of desktop hardware, software and end-user devices.
- Administer user accounts and access to network and business applications.
- Carry out technical tasks relating to desktop imaging, software deployment, patching, endpoint security and device management.
- Maintain accurate records of incidents, changes, assets, licences and technical work undertaken.
- Monitor and investigate recurring faults, identifying opportunities to improve processes and reduce repeat incidents.
- Test and evaluate hardware and software solutions before they are introduced into the supported environment.
- Liaise with internal technical teams, customers and external suppliers to coordinate effective resolution of issues.
- Provide technical input into IT projects and contribute to the ongoing development and improvement of IT support services.
- Maintain technical documentation and knowledge base information to support consis...
2nd Line Support Engineer in Hereford employer: Sellick Partnership Careers
As a Finance Business Partner with our public sector organisation, you will thrive in a supportive and inclusive work culture that values collaboration and professional growth. Enjoy the benefits of hybrid working, high-profile stakeholder engagement, and the opportunity to make a meaningful impact on strategic decision-making within a varied and rewarding environment. Join us to enhance your career while contributing to the improvement of financial management and organisational performance.
Contact Details:
Sellick Partnership Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Hereford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sellick Partnership Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sellick Partnership Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sellick Partnership Careers!
✨Direct Apply to Sellick Partnership Careers
Let's not forget to apply directly through the Sellick Partnership Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Hereford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sellick Partnership Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sellick Partnership Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sellick Partnership Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
