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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for a dynamic team.
- Company: Join the collaborative team at Sellery Tools Pte Ltd.
- Benefits: Enjoy 26 days leave, private healthcare, and flexible working options.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Proficient in Microsoft Suite with strong communication and teamwork skills.
- Other info: Hybrid working available with national site visits for diverse experiences.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the IT Helpdesk Technician - 6 Month FTC role at Sellery Tools Pte Ltd.
About the Role
Are you a knowledgeable, customer‑service focused IT Technician looking for your next career step? Pick Everard is searching for an IT Technician to join our collaborative team on a 6‑month fixed‑term contract, operating from our central Leicester head office. You will provide excellent I.T. support, maintaining Pick Everard’s digital platform and the I.T. provision for all staff.
Duties include:
- Troubleshooting, resolving incidents, service requests and changes on a day‑to‑day basis.
- Installing hardware and software, building machines ready for deployment.
- Providing on‑site assistance at other Pick Everard offices.
This role is key to the operational success of the IT team and the wider business. It offers a great opportunity to develop your skills and progress within the world of I.T. Hybrid working is available, though you will predominantly be based in Leicester and will attend national site visits on a rota shared with other team members.
Key Responsibilities
- Troubleshoot and resolve incidents, service requests and changes.
- Install and configure hardware and software, build machines for deployment.
- Provide on‑site I.T. assistance at Pick Everard offices.
- Support the I.T. team’s operations and contribute to the wider business success.
Qualifications
- Proficiency in Microsoft Suite or equivalent competence.
- Excellent customer‑orientated communication skills (verbal & written).
- Strong team‑working skills.
- Proven background in an I.T.‑related profession, demonstrating hands‑on experience with systems, troubleshooting and industry best practices.
Preferred (Nice to Have)
- Experience with configuration and implementation of SCCM.
- Current Microsoft Windows Server versions and Active Directory, Group Policy, DNS & DHCP experience.
- Experience with Microsoft Exchange configuration, housekeeping & troubleshooting.
Benefits
- Agile working
- 26 days annual leave + Bank Holidays + option to buy up to 5 days additional leave
- Private healthcare, life assurance and healthcare cash plan
- Professional subscriptions
- Wellbeing support and Employee Assistance Programme
- Stakeholder pension
As an equal opportunities employer, Pick Everard is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us on our journey.
We are committed to building and nurturing great relationships with our agency partners. However, this role is being recruited for directly and therefore we are not seeking support at this time. Any unsolicited CV introductions will not be accepted.
IT Helpdesk Technician - 6 Month FTC employer: Sellery Tools Pte Ltd
Contact Detail:
Sellery Tools Pte Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - 6 Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Sellery Tools or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT troubleshooting scenarios. We all know that hands-on experience is key, so be ready to share specific examples of how you've resolved issues in the past.
✨Tip Number 3
Show off your customer service skills! Since this role is all about supporting staff, think of ways to demonstrate your ability to communicate effectively and handle tricky situations with ease during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Sellery Tools.
We think you need these skills to ace IT Helpdesk Technician - 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and experience that match the job description. We want to see how your background aligns with the role of IT Helpdesk Technician, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Sellery Tools. Share your passion for IT support and customer service, and let us know what excites you about this opportunity.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Sellery Tools Pte Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting and the Microsoft Suite. Be ready to discuss specific examples of how you've resolved IT issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is customer-service focused, prepare to share instances where you've provided excellent support. Think about how you communicated with users and resolved their issues effectively, as this will highlight your ability to work well with others.
✨Familiarise Yourself with the Company
Do a bit of research on Pick Everard and their IT operations. Understanding their digital platform and how your role fits into the bigger picture will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT issues or service requests, as this will demonstrate your problem-solving skills and readiness for the role.
