ICT Applications Manager in London

Purpose of the Role: To oversee the configuration, optimisation, and administration of the AMOS system, ensuring smooth rollout, stable operations, and user adoption post go-live. The role is responsible for vendor coordination, release management, and providing user support to maintain system performance and compliance. Responsibilities AMOS Governance: Own AMOS governance, ensuring standardisation, compliance, and audit readiness. System Administration: Manage AMOS functionality and adaptations, including planning, testing, and deployment across the organisation. Vendor Coordination: Act as the primary liaison with vendors to ensure timely delivery of services, updates, and issue resolution. Optimisation: Continuously optimise AMOS to meet evolving business requirements. User Support: Provide hands-on support to key users and administrators, addressing technical issues promptly. Technical Oversight : Ensure AMOS is configured correctly and operating efficiently to meet organisational needs. Issue Resolution : Troubleshoot and resolve system-related issues, coordinating with vendors and internal teams as needed. Training and Guidance: Deliver training and create documentation to enhance user understanding and adoption. Change Management: Facilitate change management processes to ensure smooth user transition to new systems and workflows. Performance Monitoring: Monitor system performance and implement improvements as necessary. Qualifications / Experience Required Proven experience in application management or enterprise system administration (preferably AMOS or similar systems). Strong understanding of system configuration, release management, and vendor coordination. Experience in user support, troubleshooting, and issue resolution. Knowledge of change management and training delivery. Familiarity with compliance, audit processes, and IT governance. Excellent problem-solving, communication, and stakeholder management skills. Degree in IT, Computer Science, or related field (or equivalent experience).