Operations Academy - Underwriting, Customer Service, Case Management, Compliance in Manchester

About Selina

At Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We’re achieving this by building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure, and this is where you come in!

We have quite a few things to be proud of:

• 19 different nationalities across our London + Manchester offices
• Voted as ‘one of the fastest-growing businesses in the UK’ by Business Leader Growth 500 for 2025
• Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’
• Disability Confident Committed employer
• BCorp Certified
• Rated highly in our employee survey on: Workplace Culture, Work Life/Balance, Employee Recognition

Kick-start Your Career in Financial Services with Selina’s Operations Academy

At Selina, we’re launching an exciting Operations Academy designed to help you grow your skills, gain hands-on experience, and build a long-term career in a dynamic, fast-paced environment. As part of this structured entry-level programme, you’ll rotate through four of our core operational teams:

• Customer Service – Learn how to deliver exceptional experiences to our customers and support them through their journey.
• Underwriting – Develop a keen eye for detail as you assist with reviewing documents and assessing applications ready for completion.
• Case Management – Gain exposure to managing customer cases from start to finish, ensuring smooth operational processes.
• Compliance - Develop an understanding of regulatory requirements and support with advice checks, ensuring customer interactions meet our quality and compliance standards.

There will be 1 week of structured onboarding and learning, followed by departmental rotations. Each rotation lasts around 3/4 weeks, giving you in-depth insight and experience in every area of our operations. By the end of the Academy, you’ll have developed the skills and knowledge needed to step confidently into an operational role. This programme is ideal for someone who is organised, curious, and eager to learn. By the end of the programme, you'll have developed a strong foundation of transferable skills and a deeper understanding of operational roles within financial services.

Please note: Participants who successfully complete the programme may be considered for suitable opportunities within the business should vacancies arise, although completion of the programme does not guarantee employment.

Start Date: 28th September

End Date: 20th December

Location: Manchester

What you’ll be working on:

• Learn how our operational teams work together to support customers throughout the lending journey.
• Gain experience across multiple functions, including Customer Service, Underwriting Support, Case Management and Compliance.
• Communicate professionally with customers and colleagues via phone, email, and messaging platforms.
• Support the review and processing of loan applications while learning how financial documentation is assessed.
• Assist with operational checks to help ensure applications meet policy and regulatory requirements.
• Help resolve customer queries while delivering a high standard of customer service.
• Use internal systems to manage workflow, update records, and monitor case progress.
• Work alongside experienced colleagues to identify opportunities to improve processes and ways of working.
• Contribute to documentation and knowledge-sharing to support operational excellence.

About you:

• Excellent written and verbal communication skills.
• Strong attention to detail and good organisational skills.
• A proactive attitude with a genuine enthusiasm for learning.
• Confidence using Google Workspace or Microsoft Office.
• Someone who enjoys collaborating with others and thrives in a fast-paced environment.
• A customer-focused approach with empathy and a problem-solving mindset.
• An interest in financial services and an eagerness to learn about working in an FCA-regulated business.

What you’ll gain:

• Structured training from experienced professionals within the financial services industry.
• Practical experience across several operational departments, helping you understand a variety of career paths.
• Exposure to different teams, systems, and processes within a growing fintech lender.
• The opportunity to develop valuable skills in customer service, operational decision-making, communication, critical thinking, and problem-solving.
• Experience working in a collaborative, high-growth environment that supports continuous learning and professional development.
• A strong foundation of transferable skills that will support your future career, whether within financial services or beyond.

Salary: £26,000 per annum (pro-rated)

25 days annual leave, plus bank holidays (pro-rated)

Working from Anywhere allowance (pro-rated)

3% pension contribution

Monthly socials

Recruitment process:

After an initial screening call with a member of the People Team, rather than a traditional hiring manager interview, candidates will take part in an interactive in-person Assessment Day designed to showcase their skills and potential. Candidates will participate in a series of activities designed to assess key skills required for success within the programme.

Assessment Day

Date: Monday 17th August 2026

Time: 11:00-3:00pm

Location: Selina Finance’s Manchester office - 51 Lever Street, Manchester, M11FN, 6th floor

Our Values:

Our values underpin how we work together as a high-performing team, driving our growth and success.

• Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Customer Obsessed - We put our customers at the heart of everything we do. We listen to their needs and work tirelessly to provide them with the best possible products and experiences.
• Drive Change - We are pioneers in our industry. We are not afraid to challenge the status quo and we constantly seek out new and better ways of doing things. We are agile and adaptable, and we embrace change as an opportunity for growth.
• Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success, and we set up our team for great achievements.

We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. We also welcome and encourage applications from traditionally underrepresented groups and provide feedback to all candidates we interview, even if that feedback suggests another candidate may be a better fit for the role.