Operational Excellence Associate in London

About Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We are building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure.

• We have 19 different nationalities across our London + Manchester offices
• Voted as 'one of the fastest-growing businesses in the UK' by Business Leader Growth 500 for 2025
• Voted top 30 of 'Tempos 100 best start-ups to work for 2023'
• Disability Confident Committed employer
• BCorp Certified
• Rated highly in our employee survey on: Workplace Culture, Work Life/Balance, Employee Recognition

Purpose of the Role: The Operational Excellence Associate exists to help the organisation do more with less by eliminating inefficient, low-value, or unnecessary processes at their root — not by incrementally improving them, but by redesigning or removing them altogether. Partnering closely with the Operational Excellence Manager and senior stakeholders, the role drives high-impact operational improvements and structural changes that improve scalability, efficiency, and outcomes.

What will you be doing?

• Partner closely with the Operational Excellence Manager to translate strategic priorities into clear operational plans and execution roadmaps
• Prepare high-quality analysis, insights, and recommendations to support decision-making at leadership level
• Own the identification and implementation of process improvements across operations
• Map end-to-end processes, identify bottlenecks, and quantify operational inefficiencies
• Lead defined operational projects end-to-end, from problem definition through to delivery and measurement, with support of the operational excellence manager
• Coordinate cross-functional stakeholders (Ops, Tech, Product, Risk) to ensure timely execution and implement system enhancements
• Track milestones, risks, and dependencies, proactively unblocking issues
• Conduct deep-dive operational analysis to identify performance gaps, root causes, and improvement opportunities
• Build clear, structured models and analyses to support business cases and prioritisation decisions

About You: At least 18 months' experience in a top tier consulting firm. Highly analytical, numbers-driven thinker, with proficiency in excel/modelling. Energetic and hands-on mentality with a clear results-first approach. Ability to thrive in fast-paced, dynamic environments and focus on problem-solving. Excellent executive communication, interpersonal and presentation skills. Strong team player, growth mindset, and results-oriented mindset; you like owning outcomes, not just analysis.

Nice to have/Bonus points: Experience in ops roles in high-growth scale/start-up environments. Previous exposure to financial services is a plus.

How this role is positioned (internally): This role is designed for someone stepping out of consulting who wants: More ownership and accountability, Direct exposure to senior leadership, The chance to build, not just advise, in a scaling fintech environment.

What we offer:

• £65,000-£70,000 base salary
• 25 days' annual leave, plus bank holidays
• 30 days' work-from-anywhere allowance
• Bi-annual Bonus (discretionary)
• Volunteering allowance
• Growth Shares
• Annual L&D budget
• Cycle to work scheme
• 3% pension contribution
• Monthly socials
• Free access to mental health support via 'Spill'
• A choice of benefits that work for you, courtesy of our benefits platform, 'Thanks Ben'
• Annual £60 cycle allowance for Santander cycles or Evans (via 'Thanks Ben')
• Workplace Nursery Benefit, allowing eligible nursery costs to be paid via salary sacrifice

Our Values: Our values underpin how we work together as a high-performing team, driving our growth and success.

• Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Customer Obsessed - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Drive Change - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.

We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.