At a Glance
- Tasks: Support the loan application process and ensure a smooth customer experience.
- Company: Join Selina Finance, a top-rated fintech startup revolutionising home equity loans.
- Benefits: Enjoy a competitive salary, monthly bonuses, 25 days leave, and mental health support.
- Other info: Work in a diverse environment with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values growth, collaboration, and customer satisfaction.
- Qualifications: No specific experience required; just bring your organisational skills and eagerness to learn.
The predicted salary is between 24000 - 26000 € per year.
About Selina
At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we’re doing that by building a next-generation digital lender – starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high-interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure and this is where you come in!
We have quite a few things to be proud of:
Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’
We have 19 different nationalities across our London + Manchester offices
Series B funded by leading VC funds
???? Disability Confident Committed employer
BCorp Certified
️ Rated highly in our employee survey on:
Workplace Culture
Work Life/Balance
Employee Recognition
Why this role matters
You’ll be supporting the end-to-end loan application process for customers applying through our digital channels. You’ll work closely with our Case Managers, Advisors, Underwriters, and Ops teams to ensure every application is progressed efficiently and every customer has a smooth, positive experience.
We’ll train you on our internal systems, lending policy, and submission processes — and give you the exposure needed to quickly build your expertise in a high-growth fintech.
What will you be doing?
Support the Case Management team in reviewing, packaging, and submitting loan applications
Collect and check documentation from customers and third parties
Communicate with customers over email and phone to ensure all paperwork is received and complete
Liaise with internal teams (Underwriting, Sales, Ops) to keep applications progressing
Keep CRM records and submission portals accurate and up to date
Maintain high levels of customer service and professionalism in every interaction
Learn the essentials of lending policy, packaging rules, and pipeline management
Flag blockers or common issues to improve the customer journey
What about you, what do you need to bring/have?
6–18 months of experience in an administrative, customer service, or support role (preferably in finance, property, or lending — but not essential)
Strong organisational skills and attention to detail
Confidence speaking with customers on the phone and writing clear, professional emails
Comfortable working with systems like CRMs or online portals
A can-do attitude — ready to pitch in, learn fast, and adapt in a scale-up setting
Eagerness to learn how mortgage and consumer lending processes work
What we offer:
£24,000 -£26,000 base salary, dependant on experience (review after successful probation period)
Monthly commission (based on completion of cases submitted to Underwriting)
25 days annual leave, plus bank holidays
Bi-annual Bonus (discretionary)
Growth Shares
Annual L&D budget
Cycle to work scheme
3% pension contribution
Monthly socials
Free access to mental health support via ‘Spill’
A choice of benefits that work for you courtesy of our benefits platform, ‘Thanks Ben’
Annual £60 cycle allowance for Santander cycles or Evans (via ‘Thanks Ben’)
Our Values
Our values underpin how we work together as a high-performing team, driving our growth and success.
Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
Customer Obsessed - We put our customers at the heart of everything we do. We listen to their needs and work tirelessly to provide them with the best possible products and experiences.
Drive Change - We are pioneers in our industry. We are not afraid to challenge the status quo and we constantly seek out new and better ways of doing things. We are agile and adaptable, and we embrace change as an opportunity for growth.
Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.
We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.
#J-18808-LjbffrJunior Case Manager in Manchester employer: Selina Finance
At Selina Finance, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and recognition. As a Junior Case Manager, you'll be part of a high-performing team in our vibrant London or Manchester offices, where you will receive comprehensive training and support to excel in the fintech industry. With competitive salaries, generous benefits, and a commitment to work-life balance, Selina Finance is an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Case Manager in Manchester
✨Tip Number 1
Familiarise yourself with the fintech industry, especially home equity loans. Understanding the product and its benefits will help you engage confidently with potential customers and internal teams.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be liaising with customers and various teams, being clear and professional in your interactions is crucial.
✨Tip Number 3
Get comfortable with CRM systems and online portals. Familiarity with these tools will not only make your job easier but also demonstrate your readiness to adapt to their processes.
✨Tip Number 4
Show your eagerness to learn about lending policies and customer service best practices. This attitude will resonate well with the team and highlight your commitment to personal and professional growth.
We think you need these skills to ace Junior Case Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in administrative or customer service roles. Emphasise any skills related to finance, property, or lending, as well as your organisational skills and attention to detail.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Selina's, particularly around customer obsession and driving change. Use specific examples from your past experiences to demonstrate your suitability.
Showcase Communication Skills:Since the role involves communicating with customers, highlight your ability to write clear, professional emails and your confidence in phone interactions. Consider including examples of how you've successfully managed customer communications in previous roles.
Research the Company:Familiarise yourself with Selina Finance's mission and values. Understanding their approach to lending and customer service will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at Selina Finance
✨Understand the Company Mission
Before your interview, make sure you understand Selina Finance's mission to provide accessible home equity loans. Familiarise yourself with their products and how they aim to disrupt traditional lending practices. This will show your genuine interest in the company and its goals.
✨Demonstrate Customer Service Skills
As a Junior Case Manager, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlight your communication skills and ability to maintain professionalism under pressure.
✨Showcase Organisational Skills
The role requires strong organisational skills and attention to detail. Be ready to discuss how you manage your workload, prioritise tasks, and ensure accuracy in documentation. You might even want to bring a sample of your organisational methods to share during the interview.
✨Express Eagerness to Learn
Selina Finance values a can-do attitude and a willingness to learn. Be prepared to discuss your eagerness to understand mortgage and consumer lending processes. Share any relevant experiences where you've quickly adapted to new systems or learned new skills in a fast-paced environment.
