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- Tasks: Manage loan applications and ensure a smooth customer experience.
- Company: Join Selina Finance, a top-rated start-up revolutionising home equity loans.
- Benefits: Enjoy monthly commissions, 25 days leave, and free mental health support.
- Why this job: Be part of a diverse team focused on innovation and customer satisfaction.
- Qualifications: 2-4 years in mortgage or consumer lending with strong organisational skills.
- Other info: We value diversity and provide feedback to all interview candidates.
The predicted salary is between 36000 - 60000 £ per year.
About Selina
At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we’re doing that by building a next-generation digital lender – starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high-interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure and this is where you come in!
We have quite a few things to be proud of:
- 🌏 We have 19 different nationalities across our London + Manchester offices
- 🏆 Voted as ‘one of the fastest-growing businesses in the UK’ by Business Leader Growth 500 for 2025
- 🏆 Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’
- 🦾 Disability Confident Committed employer
- 🏆 BCorp Certified
- ✏️ Rated highly in our employee survey on:
- ✔Workplace Culture
- ✔Work Life/Balance
- ✔Employee Recognition
We are looking for a customer-centric Case Manager with excellent attention to detail to join our Direct Sales team here at Selina Finance! This role will be crucial in managing the pipeline of loan applications efficiently and quickly, requiring the ability to communicate well with customers and Selina\’s underwriters and master Selina\’s application requirements and underwriting policy. This might be the job for you if you have experience in similar mortgage or consumer lending roles and have impeccable organisational and time management skills.
What will you be doing?
- Responsible for packaging and submitting loan applications for customers who apply for a Selina loan directly from our online channels.
- Assess the validity and adequacy of documentation obtained from applicants before submission into underwriting.
- Communicate effectively both externally with customers and internally with underwriters and the advice team throughout the Selina loan application process.
- Manage the application pipeline effectively and ensure customers are swiftly updated on the progress of their loan application, including any updates from underwriting and requests for further information when necessary.
- Deal with customers over email and the telephone politely and professionally, providing a positive, smooth and reassuring experience.
What about you, what do you need to bring/have?
- 2-4 years of experience working in a fast-paced environment within a mortgage or specialist consumer lending in case management or underwriting.
- Ability to quickly build practical knowledge of a lender\’s lending policy and packaging requirements.
- Great administrative and time management skills, and track record in working in a high-volume lending environment.
- Excellent attention to detail and ability to work across a lender submission portal and customer CRM.
- Confident and empathetic communicator who can maximise customer satisfaction by putting customers at ease and making the application experience as smooth as possible.
What we offer:
- £32,000 base salary, dependant on experience (review after successful probation period)
- Monthly commission (based on completion of cases submitted to Underwriting)
- 25 days annual leave, plus bank holidays
- Bi-annual Bonus (discretionary)
- Growth Shares
- Annual L&D budget
- Cycle to work scheme
- 3% pension contribution
- Monthly socials
- Free access to mental health support via ‘Spill’
- A choice of benefits that work for you courtesy of our benefits platform, ‘Thanks Ben’
- Annual £60 cycle allowance for Santander cycles or Evans (via ‘Thanks Ben’)
Our Values
Our values underpin how we work together as a high-performing team, driving our growth and success.
✅ Take Ownership – We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
🥇 Customer Obsessed – We put our customers at the heart of everything we do. We listen to their needs and work tirelessly to provide them with the best possible products and experiences.
🚀 Drive Change – We are pioneers in our industry. We are not afraid to challenge the status quo and we constantly seek out new and better ways of doing things. We are agile and adaptable, and we embrace change as an opportunity for growth.
💪 Empower Our Team – We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.
We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.
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Case Manager employer: Selina Finance
Contact Detail:
Selina Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Familiarise yourself with Selina Finance's unique loan products and their application process. Understanding the specifics of their home equity loans will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any experience you have in customer service or case management within the mortgage or consumer lending sectors. Be prepared to discuss specific examples of how you've successfully managed loan applications and communicated with clients.
✨Tip Number 3
Showcase your organisational skills by preparing a system for tracking your own application processes. This will not only help you in the role but also impress the hiring team with your proactive approach to managing workloads.
✨Tip Number 4
Practice your communication skills, especially in handling difficult customer interactions. Being able to reassure and guide customers through the loan application process is crucial, so consider role-playing scenarios with friends or family.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Case Manager position at Selina Finance. Understand the key responsibilities and required skills, such as experience in mortgage or consumer lending, attention to detail, and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience in case management or underwriting. Emphasise your administrative skills, time management abilities, and any specific achievements in high-volume lending environments that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Selina Finance's mission. Mention how your background and skills make you a perfect fit for the Case Manager role, and express your enthusiasm for contributing to their innovative approach to lending.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Case Manager position.
How to prepare for a job interview at Selina Finance
✨Know the Company and Its Mission
Before your interview, make sure you understand Selina Finance's mission to provide access to home equity loans. Familiarise yourself with their products and how they differ from traditional lending options. This will show your genuine interest in the company and its goals.
✨Demonstrate Your Customer-Centric Approach
As a Case Manager, you'll need to communicate effectively with customers. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to empathise with clients and ensure a smooth application process.
✨Showcase Your Attention to Detail
Given the importance of accuracy in loan applications, be ready to discuss how you maintain attention to detail in your work. You might want to share specific instances where your meticulousness has led to successful outcomes in case management or underwriting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage a high volume of applications. Think about scenarios where you've had to handle multiple tasks simultaneously and how you prioritised them to meet deadlines.