At a Glance
- Tasks: Manage loan applications and ensure a top-notch customer experience.
- Company: Join Selina Finance, a fast-growing digital lender with a vibrant culture.
- Benefits: Competitive salary, monthly bonuses, generous leave, and personal development budget.
- Other info: Dynamic team environment with excellent growth opportunities and employee recognition.
- Why this job: Be part of a mission to unlock home equity and help customers thrive.
- Qualifications: 2-4 years in case management or underwriting, with strong communication skills.
The predicted salary is between 32000 - 48000 £ per year.
About Selina Finance
At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we are doing that by building a next‐generation digital lender – starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high‐interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure and this is where you come in!
Why Selina?
- 19 different nationalities across our London + Manchester offices
- Voted "one of the fastest‐growing businesses in the UK" by Business Leader Growth 500 for 2025
- Voted top 30 of "Tempos 100 best start‐ups to work for 2023"
- Disability Confident & Committed employer
- BCorp Certified
What we value
- Take Ownership – we act as owners, make decisions in the company's best interest, bias for action.
- Customer Obsessed – put customers at the heart of everything.
- Drive Change – challenge status quo.
- Empower Our Team – collaboration and teamwork.
We are an equal opportunities employer and commit to non‐discriminatory practices. We welcome applications from traditionally under‐represented categories and provide feedback to all candidates.
Job Role: Customer‐Centric Case Manager
This role joins our Direct Sales team and is responsible for managing the pipeline of loan applications efficiently and quickly, communicating with customers, underwriters and the advice team, and ensuring an excellent customer experience.
Responsibilities
- Package and submit loan applications for customers applying via online channels.
- Assess validity and adequacy of applicant documentation before submission.
- Communicate effectively with customers and internal stakeholders throughout the process.
- Manage application pipeline and keep customers updated on progress.
- Handle customer queries via email and telephone in a polite, professional manner.
Requirements
- 2–4 years of experience in a fast‐paced mortgage or specialist consumer‐lending case management or underwriting role.
- Quickly build practical knowledge of lender policies and packaging requirements.
- Excellent administrative and time‐management skills in a high‐volume lending environment.
- Meticulous attention to detail and proficiency with lender submission portals and customer CRM.
- Confident, empathetic communicator who prioritises customer satisfaction.
Benefits
- £32,000 base salary, dependent on experience (review after successful probation)
- Monthly commission based on completed cases
- 25 days annual leave plus bank holidays
- Bi‐annual discretionary bonus
- Growth Shares
- Annual L&D budget
- Cycle to work scheme
- 3% pension contribution
- Monthly socials
- Free mental health support via 'Spill' Benefits platform "Thanks Ben" for personalised benefits
- Annual £60 cycle allowance for Santander/EVANS bikes
Employee Satisfaction
- Workplace culture high rating
- Work‐life balance high rating
- Employee recognition high rating
Case Manager in Manchester employer: Selina Finance | Certified B CorpTM
At Selina Finance, we pride ourselves on being a dynamic and inclusive employer that champions personal and professional growth. With a vibrant team representing 19 nationalities across our London and Manchester offices, we foster a culture of collaboration, innovation, and customer obsession, ensuring every employee feels valued and empowered. Our competitive benefits package, including a base salary of £32,000, monthly commissions, and generous leave, reflects our commitment to rewarding hard work while maintaining a healthy work-life balance.
Contact Details:
Selina Finance | Certified B CorpTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Selina Finance | Certified B CorpTM. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Case Manager in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Selina Finance | Certified B CorpTM.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Selina Finance | Certified B CorpTM's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Selina Finance | Certified B CorpTM
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Selina Finance | Certified B CorpTM.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Selina Finance | Certified B CorpTM will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Selina Finance | Certified B CorpTM employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
