At a Glance
- Tasks: Drive operational improvements and eliminate inefficiencies to enhance business performance.
- Company: Join a fast-growing fintech revolutionising home financing in the UK.
- Benefits: Competitive salary, generous leave, remote work options, and personal development budget.
- Other info: Opportunity for growth and direct exposure to senior leadership.
- Why this job: Make a real impact in a dynamic environment while collaborating with diverse teams.
- Qualifications: Experience in consulting, strong analytical skills, and a results-driven mindset.
The predicted salary is between 55000 - 65000 € per year.
About Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We are building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure.
- 19 different nationalities across our London + Manchester offices
- Voted as 'one of the fastest-growing businesses in the UK' by Business Leader Growth 500 for 2025
- Voted top 30 of 'Tempos 100 best start-ups to work for 2023'
- Disability Confident Committed employer
- BCorp Certified
Purpose of the Role
The Operational Excellence Associate exists to help the organisation do more with less by eliminating inefficient, low-value, or unnecessary processes at their root — not by incrementally improving them, but by redesigning or removing them altogether. Partnering closely with the Operational Excellence Manager and senior stakeholders, the role drives high-impact operational improvements and structural changes that improve scalability, efficiency, and outcomes.
What will you be doing
- Partner closely with the Operational Excellence Manager to translate strategic priorities into clear operational plans and execution roadmaps
- Prepare high-quality analysis, insights, and recommendations to support decision-making at leadership level
- Own the identification and implementation of process improvements across operations
- Map end-to-end processes, identify bottlenecks, and quantify operational inefficiencies
- Lead defined operational projects end-to-end, from problem definition through to delivery and measurement, with support of the operational excellence manager
- Coordinate cross-functional stakeholders (Ops, Tech, Product, Risk) to ensure timely execution and implement system enhancements
- Track milestones, risks, and dependencies, proactively unblocking issues
- Conduct deep-dive operational analysis to identify performance gaps, root causes, and improvement opportunities
- Build clear, structured models and analyses to support business cases and prioritisation decisions
About You
- At least 18 months' experience in a top tier consulting firm
- Highly analytical, numbers-driven thinker, with proficiency in excel/modelling
- Energetic and hands‐on mentality with a clear results‐first approach
- Ability to thrive in fast-paced, dynamic environments and focus on problem‐solving
- Excellent executive communication, interpersonal and presentation skills
- Strong team player, growth mindset, and results‐oriented mindset; you like owning outcomes, not just analysis
Nice to have / Bonus points
- Experience in ops roles in high-growth scale/start‐up environments
- Previous exposure to financial services is a plus
What We Offer
- £65,000‐£70,000 base salary
- 25 days' annual leave, plus bank holidays
- 30 days' work‐from‐anywhere allowance
- Bi‐annual Bonus (discretionary)
- Volunteering allowance
- Growth Shares
- Annual L&D budget
- Cycle to work scheme
- 3% pension contribution
- Monthly socials
- Free access to mental health support via 'Spill'
- A choice of benefits that work for you, courtesy of our benefits platform, 'Thanks Ben'
- Annual £60 cycle allowance for Santander cycles or Evans (via 'Thanks Ben')
- Workplace Nursery Benefit, allowing eligible nursery costs to be paid via salary sacrifice
Our Values
- Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Customer Obsessed - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Drive Change - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.
We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.
Operational Excellence Associate in London employer: Selina Finance | Certified B CorpTM
At Selina Finance, we pride ourselves on fostering a dynamic and inclusive work culture that champions personal growth and operational excellence. With a diverse team spanning 19 nationalities across our London and Manchester offices, we offer competitive salaries, generous leave policies, and unique benefits like a work-from-anywhere allowance and mental health support. Join us in revolutionising the financial landscape while enjoying the opportunity to make a tangible impact in a fast-paced, high-growth environment.
Contact Detail:
Selina Finance | Certified B CorpTM Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Excellence Associate in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Selina Finance on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their mission and values. Show how your experience aligns with their goal of providing exceptional value in financial products. We want to see that you're not just a fit on paper but also share our passion!
✨Tip Number 3
Practice your problem-solving skills! Since the role focuses on operational excellence, be ready to discuss how you've tackled inefficiencies in past roles. Use real examples to demonstrate your analytical mindset and results-driven approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Selina Finance.
We think you need these skills to ace Operational Excellence Associate in London
Some tips for your application 🫡
Show Your Analytical Skills:Since the role is all about operational excellence, make sure to highlight your analytical prowess in your application. Use specific examples from your past experiences that demonstrate how you've tackled inefficiencies and driven improvements.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the values and mission of Selina Finance. Show us how your skills align with our goal of providing exceptional value through innovative financial products.
Be Results-Oriented:We love candidates who take ownership and focus on outcomes. In your application, emphasise your results-driven mindset and provide concrete examples of how you’ve achieved success in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Selina Finance | Certified B CorpTM
✨Know Your Numbers
As an Operational Excellence Associate, you'll need to be highly analytical. Brush up on your Excel skills and be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of your analyses that led to significant improvements.
✨Understand the Company’s Mission
Familiarise yourself with Selina Finance's mission and values. Be ready to explain how your personal values align with theirs, especially around customer obsession and driving change. This shows you’re not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Scenario Questions
Expect questions that ask you to solve operational challenges or improve processes. Think of specific scenarios from your previous experience where you identified inefficiencies and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Collaboration is key in this role. Be ready to discuss how you've worked with cross-functional teams in the past. Highlight your interpersonal skills and give examples of how you’ve empowered others to achieve common goals, showcasing your team player mentality.
