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- Tasks: Join our Operations Academy to rotate through Customer Service, Underwriting, and Case Management roles.
- Company: Selina Finance is a certified B Corp, revolutionising fintech with innovative lending solutions.
- Benefits: Enjoy 25 days annual leave, remote work options, and monthly socials.
- Why this job: Kick-start your career in a dynamic environment with hands-on experience and professional development.
- Qualifications: Strong communication skills, detail-oriented, proactive, and a team player with an interest in finance.
- Other info: Diversity is celebrated here; we encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Operations Academy – Underwriting, Customer Service and Case Management
Join to apply for the Operations Academy – Underwriting, Customer Service and Case Management role at Selina Finance | Certified B Corp
Operations Academy – Underwriting, Customer Service and Case Management
6 days ago Be among the first 25 applicants
Join to apply for the Operations Academy – Underwriting, Customer Service and Case Management role at Selina Finance | Certified B Corp
Who are we?
Ready to dive into the fintech world and be part of Selina’s culture of non-hierarchical teamwork, personal impact, professional development and high performance? We\’re all about flipping the script on traditional high interest rate consumer loans, credit cards and overdrafts by giving people access to the wealth they have in their homes! We are building a next-generation digital lender, starting with our home equity loan product (HELOC)!
Who are we?
Ready to dive into the fintech world and be part of Selina’s culture of non-hierarchical teamwork, personal impact, professional development and high performance? We\’re all about flipping the script on traditional high interest rate consumer loans, credit cards and overdrafts by giving people access to the wealth they have in their homes! We are building a next-generation digital lender, starting with our home equity loan product (HELOC)!
We have quite a few things to be proud of:
Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’!
We have 19 different nationalities across our London + Manchester offices!
Series B funded by leading VC funds
???? Disability Confident Committed employer
BCorp Certified
️ Rated highly in our employee survey on:
Workplace Culture
Work Life/Balance
Employee Recognition
Kick-start Your Career in Financial Services with Selina’s Operations Academy
At Selina, we’re launching an exciting Operations Academy designed to help you grow your skills, gain hands-on experience, and build a long-term career in a dynamic, fast-paced environment.
As part of this structured entry-level programme, you’ll rotate through three of our core operational teams:
- Customer Service – Learn how to deliver exceptional experiences to our customers and support them through their journey.
- Underwriting – Develop a keen eye for detail as you assist with reviewing financial documents and assessing applications.
- Case Management – Gain exposure to managing customer cases from start to finish, ensuring smooth operational processes.
Each rotation lasts around one month, giving you in-depth insight and experience in every area of our operations. By the end of the Academy, you’ll have developed the skills and knowledge needed to step confidently into an operational role.
Please note: While we anticipate opportunities to join Selina full-time after completing the programme, we cannot guarantee a permanent role at this stage.
Start Date: 6th October
End Date: 30th January
Location: Manchester
What you’ll be doing:
- Support the day-to-day operational processes across the customer, underwriting, and application lifecycle.
- Communicate clearly and professionally with customers and internal teams via phone, email, and messaging platforms.
- Assist in reviewing and processing loan applications, ensuring documentation is complete and meets policy requirements.
- Conduct key checks (e.g. security, documentation) to maintain compliance and ensure smooth progression of applications.
- Help resolve customer queries and requests efficiently, while maintaining excellent service standards.
- Log and track workflow activity using internal tools to support service levels and visibility.
- Identify operational inefficiencies and contribute ideas for process improvements.
- Collaborate cross-functionally with Underwriting, Sales, and Customer Service teams to support wider business goals.
- Contribute to documentation updates and help build a consistent, scalable knowledge base.
What you’ll gain:
- Hands-on experience across the underwriting support , customer-service, and sales operational functions.
- Exposure to a variety of tools, teams, and processes within a forward-thinking, fintech lender.
- Training and development from current industry professionals.
- A clear pathway into a permanent role within one of our operational squads.
- A collaborative and high-growth culture within a company who wants everyone to succeed and grow, both professionally and personally.
What we offer:
- 25 days annual leave, plus bank holidays (pro-rated)
- Working from Anywhere allowance (pro-rated)
- 3% pension contribution
- Monthly socials
We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.
What we’re looking for:
- Strong written and verbal communication skills.
- Detail-oriented with good organisational and time management abilities.
- Proactive mindset with a willingness to learn and take initiative.
- Comfortable using Google Workspace or Microsoft Office tools.
- A team player who thrives in a fast-paced, evolving environment.
- Customer-focused, empathetic, and solution-oriented.
- An interest in financial services and a willingness to learn about the FCA-regulated environment we operate in.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance
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Operations Academy - Underwriting, Customer Service and Case Management employer: Selina Finance | Certified B Corp™
Contact Detail:
Selina Finance | Certified B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Academy - Underwriting, Customer Service and Case Management
✨Tip Number 1
Familiarise yourself with the fintech industry, especially home equity loans. Understanding the basics of how these products work will help you engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Selina Finance on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific skills that are highly valued in the Operations Academy.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Since the role involves direct interaction with customers, showcasing your ability to handle queries and resolve issues effectively will set you apart.
✨Tip Number 4
Research common operational challenges in the financial services sector. Being able to discuss potential inefficiencies and suggest improvements during your interview will highlight your proactive mindset and problem-solving abilities.
We think you need these skills to ace Operations Academy - Underwriting, Customer Service and Case Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Operations Academy role. Focus on your communication skills, attention to detail, and any experience in customer service or financial services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the fintech industry and Selina's mission. Mention specific aspects of the Operations Academy that excite you and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasise your organisational abilities, proactive mindset, and willingness to learn. These traits are crucial for success in a fast-paced environment like Selina Finance.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Selina Finance | Certified B Corp™
✨Research the Company
Before your interview, take some time to learn about Selina Finance and its mission. Understand their approach to fintech and how they aim to change the lending landscape. This will help you align your answers with their values and show genuine interest.
✨Showcase Your Communication Skills
Since the role involves customer service and collaboration with various teams, be prepared to demonstrate your strong written and verbal communication skills. Use examples from past experiences where you effectively communicated with customers or colleagues.
✨Emphasise Your Detail Orientation
The job requires a keen eye for detail, especially in underwriting and case management. Be ready to discuss situations where your attention to detail made a difference, such as catching errors or improving processes.
✨Demonstrate a Proactive Mindset
Selina values individuals who take initiative. Prepare to share examples of times when you identified a problem and took steps to resolve it without being prompted. This will highlight your proactive attitude and willingness to learn.