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For Companies At a Glance
- Tasks: Drive operational improvements and eliminate inefficiencies to enhance scalability and outcomes.
- Company: Join a fast-growing fintech with a diverse team and innovative culture.
- Benefits: Competitive salary, generous leave, work-from-anywhere options, and professional development budget.
- Why this job: Make a real impact in a dynamic environment while collaborating with senior leadership.
- Qualifications: 18 months in consulting, strong analytical skills, and a results-driven mindset.
- Other info: Opportunity for ownership and growth in a scaling fintech environment.
The predicted salary is between 55000 - 65000 £ per year.
About Selina
At Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We’re achieving this by building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure, and this is where you come in!
- 19 different nationalities across our London + Manchester offices
- Voted as ‘one of the fastest-growing businesses in the UK’ by Business Leader Growth 500 for 2025
- Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’
- Disability Confident Committed employer
- BCorp Certified
Purpose of the Role
The Operational Excellence Associate exists to help the organisation do more with less by eliminating inefficient, low-value, or unnecessary processes at their root — not by incrementally improving them, but by redesigning or removing them altogether. Partnering closely with the Operational Excellence Manager and senior stakeholders, the role drives high-impact operational improvements and structural changes that improve scalability, efficiency, and outcomes.
What will you be doing
- Partner closely with the Operational Excellence Manager to translate strategic priorities into clear operational plans and execution roadmaps
- Prepare high-quality analysis, insights, and recommendations to support decision-making at leadership level
- Own the identification and implementation of process improvements across operations
- Map end-to-end processes, identify bottlenecks, and quantify operational inefficiencies
- Lead defined operational projects end-to-end, from problem definition through to delivery and measurement, with support of the operational excellence manager
- Coordinate cross-functional stakeholders (Ops, Tech, Product, Risk) to ensure timely execution and implement system enhancements
- Track milestones, risks, and dependencies, proactively unblocking issues
- Conduct deep-dive operational analysis to identify performance gaps, root causes, and improvement opportunities
- Build clear, structured models and analyses to support business cases and prioritisation decisions
About You
- At least 18 months’ experience in a top tier consulting firm
- Highly analytical, numbers-driven thinker, with proficiency in excel/modelling
- Energetic and hands‑on mentality with a clear results‑first approach
- Ability to thrive in fast-paced, dynamic environments and focus on problem‑solving
- Excellent executive communication, interpersonal and presentation skills
- Strong team player, growth mindset, and results‑oriented mindset; you like owning outcomes, not just analysis
Nice to have / Bonus points
- Experience in ops roles in high-growth scale/start‑up environments
- Previous exposure to financial services is a plus
How this role is positioned (internally)
- More ownership and accountability
- Direct exposure to senior leadership
- The chance to build, not just advise, in a scaling fintech environment
What We Offer
- £65,000‑£70,000 base salary
- 25 days’ annual leave, plus bank holidays
- 30 days’ work‑from‑anywhere allowance
- Bi‑annual Bonus (discretionary)
- Volunteering allowance
- Growth Shares
- Annual L&D budget
- Cycle to work scheme
- 3% pension contribution
- Monthly socials
- Free access to mental health support via ‘Spill’
- A choice of benefits that work for you, courtesy of our benefits platform, ‘Thanks Ben’
- Annual £60 cycle allowance for Santander cycles or Evans (via ‘Thanks Ben’)
- Workplace Nursery Benefit, allowing eligible nursery costs to be paid via salary sacrifice
Our Values
- Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Customer Obsessed - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Drive Change - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.
We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.
Operational Excellence Associate employer: Selina Finance | Certified B Corp™
Contact Detail:
Selina Finance | Certified B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Selina Finance on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections and showing genuine interest!
✨Tip Number 2
Prepare for the interview by understanding Selina's mission and values. Think about how your skills in operational excellence can help drive change and improve processes. Be ready to share specific examples from your past experiences that align with their goals.
✨Tip Number 3
Practice your problem-solving skills! Since the role is all about identifying inefficiencies, be prepared to tackle some case studies or hypothetical scenarios during your interview. Show them you can think on your feet and come up with actionable solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Operational Excellence Associate
Some tips for your application 🫡
Show Your Analytical Skills: Since the role is all about operational excellence, make sure to highlight your analytical prowess in your application. Use specific examples from your past experiences where you’ve tackled inefficiencies or improved processes.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the values and mission of Selina Finance. Show us how your experience aligns with our goal of providing exceptional value through innovative financial products.
Be Results-Oriented: We love candidates who take ownership and focus on outcomes. In your application, emphasise your results-driven mindset and provide concrete examples of how you’ve achieved success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Selina Finance | Certified B Corp™
✨Know Your Numbers
As an Operational Excellence Associate, you'll need to be highly analytical. Brush up on your Excel skills and be prepared to discuss specific metrics or data points that demonstrate your ability to identify inefficiencies and drive improvements.
✨Understand the Company Culture
Selina Finance values ownership and a results-first approach. Familiarise yourself with their mission and values, and think of examples from your past experiences where you've taken ownership and driven change. This will show that you align with their culture.
✨Prepare for Scenario Questions
Expect questions about how you would handle operational challenges. Think through potential bottlenecks in processes and be ready to discuss how you would map out solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Collaboration is key at Selina Finance. Be ready to share examples of how you've worked effectively in teams, especially in fast-paced environments. Highlight your interpersonal skills and how you've empowered others to achieve common goals.