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- Tasks: Lead and inspire the Customer Service Team while resolving customer issues.
- Company: Dynamic digital lending company based in Manchester.
- Benefits: Competitive salary, great benefits, and opportunities for career advancement.
- Why this job: Step into a leadership role and make a difference in customer service.
- Qualifications: Over 2 years' experience in customer service and strong leadership skills.
- Other info: Join a fast-paced environment with a clear path to leadership.
The predicted salary is between 40000 - 42000 £ per year.
A digital lending company in Manchester is seeking an Assistant Customer Service Manager to oversee the Customer Service Team. The role involves ensuring efficiency, coaching team members, and resolving complex customer issues.
Ideal candidates will be ambitious with over 2 years' experience in customer service within financial services, and possess strong communication and leadership skills.
A base salary of £40,000 - £42,000 is offered, along with various benefits.
Assistant Customer Service Manager - Path to Leadership in Manchester employer: Selina Finance | Certified B Corp™
Contact Detail:
Selina Finance | Certified B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Service Manager - Path to Leadership in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We should also think about specific examples from our experience that showcase our skills.
✨Tip Number 3
Show off our passion for customer service! During interviews, let’s share stories that highlight our commitment to helping customers and improving team performance.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Assistant Customer Service Manager - Path to Leadership in Manchester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years in customer service, especially in financial services. We want to see how your background aligns with the role and how you can bring that experience to our team.
Be Ambitious: We love candidates who are eager to grow! Share your career aspirations and how this role fits into your path to leadership. Let us know why you're excited about taking on more responsibility.
Communication is Key: Strong communication skills are a must for this role. Use your application to demonstrate your ability to convey ideas clearly and effectively. A well-structured application will show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Selina Finance | Certified B Corp™
✨Know the Company Inside Out
Before your interview, make sure you research the digital lending company thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Customer Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully coached team members or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about common customer service challenges in the financial sector and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and develop your career.
