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For Companies At a Glance
- Tasks: Drive operational improvements and eliminate inefficiencies to enhance business performance.
- Company: Join a fast-growing fintech revolutionising financial products for homeowners in the UK.
- Benefits: Competitive salary, generous leave, work-from-anywhere options, and professional development opportunities.
- Why this job: Make a real impact by redesigning processes and working closely with senior leadership.
- Qualifications: 18 months in consulting, strong analytical skills, and a results-driven mindset.
- Other info: Dynamic team culture with diverse backgrounds and excellent career growth potential.
The predicted salary is between 52000 - 58000 £ per year.
About Selina
At Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We are building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure.
We have quite a few things to be proud of:
- 19 different nationalities across our London + Manchester offices
- Voted as 'one of the fastest-growing businesses in the UK' by Business Leader Growth 500 for 2025
- Voted top 30 of 'Tempos 100 best start-ups to work for 2023'
- Disability Confident Committed employer
- BCorp Certified
- Rated Highly In Our Employee Survey On Workplace Culture
- Work Life/Balance
- Employee Recognition
Purpose of the Role
The Operational Excellence Associate exists to help the organisation do more with less by eliminating inefficient, low-value, or unnecessary processes at their root — not by incrementally improving them, but by redesigning or removing them altogether. Partnering closely with the Operational Excellence Manager and senior stakeholders, the role drives high-impact operational improvements and structural changes that improve scalability, efficiency, and outcomes.
What will you be doing?
- Partner closely with the Operational Excellence Manager to translate strategic priorities into clear operational plans and execution roadmaps
- Prepare high-quality analysis, insights, and recommendations to support decision-making at leadership level
- Own the identification and implementation of process improvements across operations
- Map end-to-end processes, identify bottlenecks, and quantify operational inefficiencies
- Lead defined operational projects end-to-end, from problem definition through to delivery and measurement, with support of the operational excellence manager
- Coordinate cross-functional stakeholders (Ops, Tech, Product, Risk) to ensure timely execution and implement system enhancements
- Track milestones, risks, and dependencies, proactively unblocking issues
- Conduct deep-dive operational analysis to identify performance gaps, root causes, and improvement opportunities
- Build clear, structured models and analyses to support business cases and prioritisation decisions
Job requirements
About You
- At least 18 months' experience in a top tier consulting firm
- Highly analytical, numbers-driven thinker, with proficiency in excel/modelling
- Energetic and hands-on mentality with a clear results-first approach
- Ability to thrive in fast-paced, dynamic environments and focus on problem-solving
- Excellent executive communication, interpersonal and presentation skills
- Strong team player, growth mindset, and results-oriented mindset; you like owning outcomes, not just analysis
Nice to have/Bonus points
- Experience in ops roles in high-growth scale/start-up environments
- Previous exposure to financial services is a plus
How this role is positioned (internally)
This role is designed for someone stepping out of consulting who wants:
- More ownership and accountability
- Direct exposure to senior leadership
- The chance to build, not just advise, in a scaling fintech environment
What We Offer
- £65,000-£70,000 base salary
- 25 days' annual leave, plus bank holidays
- 30 days' work-from-anywhere allowance
- Bi-annual Bonus (discretionary)
- Volunteering allowance
- Growth Shares
- Annual L&D budget
- Cycle to work scheme
- 3% pension contribution
- Monthly socials
- Free access to mental health support via 'Spill'
- A choice of benefits that work for you, courtesy of our benefits platform, 'Thanks Ben'
- Annual £60 cycle allowance for Santander cycles or Evans (via 'Thanks Ben')
- Workplace Nursery Benefit, allowing eligible nursery costs to be paid via salary sacrifice
Our Values
Our values underpin how we work together as a high-performing team, driving our growth and success.
- Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Customer Obsessed - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Drive Change - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
- Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.
We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.
Operational Excellence Associate in London employer: Selina Finance | Certified B Corp™
Contact Detail:
Selina Finance | Certified B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Selina Finance. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding their mission and values. Show how your skills align with their goal of driving operational excellence and making a real impact.
✨Tip Number 3
Practice your problem-solving skills. Be ready to tackle hypothetical scenarios during interviews, showcasing your analytical mindset and hands-on approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team.
We think you need these skills to ace Operational Excellence Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Operational Excellence Associate role. We want to see how you can drive change and take ownership in your previous roles!
Showcase Your Analytical Skills: Since this role is all about being highly analytical, don’t forget to include examples of how you've used data to make decisions or improve processes. We love numbers-driven thinkers who can back up their claims with solid evidence!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Selina Finance!
How to prepare for a job interview at Selina Finance | Certified B Corp™
✨Know Your Numbers
As an Operational Excellence Associate, you'll need to be highly analytical. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in past roles. Prepare examples of how you've identified inefficiencies and implemented solutions.
✨Understand the Company Culture
Selina Finance values ownership, customer obsession, and teamwork. Familiarise yourself with these values and think about how you can demonstrate them during your interview. Share experiences that highlight your ability to take initiative and work collaboratively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've mapped processes or led operational projects. Be ready to explain your thought process and the impact of your actions on the organisation.
✨Engage with Stakeholders
Since the role involves coordinating with various teams, prepare to discuss how you've successfully engaged with cross-functional stakeholders in the past. Highlight your communication skills and any experience you have in managing diverse teams to achieve common goals.
