Case Manager

About Selina Finance

At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we’re doing that by building a next‑generation digital lender – starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high‑interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

Job Description

We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure and this is where you come in!

Why Selina?

• 19 different nationalities across our London + Manchester offices
• Voted “one of the fastest‑growing businesses in the UK” by Business Leader Growth 500 for 2025
• Voted top 30 of “Tempos 100 best start‑ups to work for 2023”
• Disability Confident & Committed employer
• BCorp Certified

What we value

• Take Ownership – we act as owners, make decisions in the company’s best interest, bias for action.
• Customer Obsessed – put customers at the heart of everything.
• Drive Change – challenge status quo.
• Empower Our Team – collaboration and teamwork.

We are an equal opportunities employer and commit to non‑discriminatory practices. We welcome applications from traditionally under‑represented categories and provide feedback to all candidates.

Job Role: Customer‑Centric Case Manager

This role joins our Direct Sales team and is responsible for managing the pipeline of loan applications efficiently and quickly, communicating with customers, underwriters and the advice team, and ensuring an excellent customer experience.

Responsibilities

• Package and submit loan applications for customers applying via online channels.
• Assess validity and adequacy of applicant documentation before submission.
• Communicate effectively with customers and internal stakeholders throughout the process.
• Manage application pipeline and keep customers updated on progress.
• Handle customer queries via email and telephone in a polite, professional manner.

Requirements

• 2–4 years of experience in a fast‑paced mortgage or specialist consumer‑lending case management or underwriting role.
• Quickly build practical knowledge of lender policies and packaging requirements.
• Excellent administrative and time‑management skills in a high‑volume lending environment.
• Meticulous attention to detail and proficiency with lender submission portals and customer CRM.
• Confident, empathetic communicator who prioritises customer satisfaction.

Benefits

• £32,000 base salary, dependent on experience (review after successful probation)
• Monthly commission based on completed cases
• 25 days annual leave plus bank holidays
• Bi‑annual discretionary bonus
• Growth Shares
• Annual L&D budget
• Cycle to work scheme
• 3 % pension contribution
• Monthly socials
• Free mental health support via ‘Spill’
• Benefits platform “Thanks Ben” for personalised benefits
• Annual £60 cycle allowance for Santander/EVANS bikes

Employee Satisfaction

• Workplace culture high rating
• Work‑life balance high rating
• Employee recognition high rating