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- Tasks: Be the welcoming face of our practice, managing appointments and supporting patient care.
- Company: Join a friendly GP practice dedicated to high-quality patient experiences.
- Benefits: Flexible hours, supportive team environment, and the chance to make a real difference.
- Why this job: Thrive in a dynamic setting while helping patients feel cared for and supported.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a caring attitude.
- Other info: Opportunity to grow within a community-focused healthcare team.
The predicted salary is between 24000 - 36000 £ per year.
The Selhurst Medical Practice is a small family friendly GP practice located in the heart of Selhurst, Croydon, with just over 5000 patients. We aim to deliver a high standard patient experience through traditional GP values, putting our patients' needs at the heart of everything we do and getting to know our patients well whilst working in a friendly team environment.
Main duties of the job:
- We are seeking a dedicated individual to be the welcoming face of our practice. As the first point of contact for patients, you will play a vital role in ensuring a positive and efficient experience for everyone who visits or calls our surgery.
- You will manage appointments, patients records and assist with various administrative duties to support our clinical team in delivering excellent patient care.
- Busy and Dynamic Environment: The reception area of our surgery is always active, and you'll thrive in a fast-paced setting where no two days are the same.
- Patient-Focused Care: Our atmosphere is professional yet welcoming. You'll be part of a team that places compassion and empathy at the forefront, making patients feel supported from the moment they enter the surgery.
- Team-Oriented Culture: You'll work closely with our dedicated doctors, nurses and administrative staff.
You will work 25 hours per week:
- Monday 14:00 - 19:00
- Tuesday 14:00 - 19:00
- Thursday 14:00 - 19:00
- Friday 14:00 - 19:00
NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days and hours of work may change.
About us:
If you are a caring, efficient and dedicated individual, we would love to hear from you! Join us at Selhurst Medical Centre and be part of a team that truly makes a difference in our community.
Job responsibilities:
- To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
- To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification:
Qualifications:
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience:
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
Knowledge and skills:
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist/Administrator employer: Selhurst Medical Centre
Contact Detail:
Selhurst Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Selhurst Medical Practice. Familiarise yourself with their values and patient care approach. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a medical receptionist, like handling patient queries or managing appointments. This will boost your confidence and prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Show off your people skills! During interviews, highlight your ability to empathise with patients and work well in a team. Share examples of how you've handled difficult situations with compassion and professionalism – it’s all about making patients feel welcome!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our friendly team at Selhurst Medical Practice.
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and teamwork. A friendly tone can make a big difference!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the job description. Focus on your communication skills, IT proficiency, and any previous roles in healthcare or administration. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage busy situations efficiently, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Selhurst Medical Practice!
How to prepare for a job interview at Selhurst Medical Centre
✨Know the Practice
Before your interview, take some time to research Selhurst Medical Practice. Understand their values, patient care approach, and the community they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with patients or colleagues in the past. Be ready to demonstrate your clear and polite telephone manner during the interview.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share experiences where you've collaborated with others to achieve a common goal, especially in a busy environment. This will resonate well with the practice's team-oriented culture.
✨Demonstrate Flexibility
Given the need for flexibility in covering holidays and absences, be prepared to discuss your availability and willingness to adapt to changing schedules. Showing that you're cooperative and can handle pressure will make you a strong candidate.