Medical Receptionist

We are looking for a motivated, friendly, and organised Medical Receptionist to join our busy and supportive GP practice team at Selhurst Medical Centre. The successful candidate will be the first point of contact for patients and will play an important role in ensuring patients receive a professional and high-quality service. This role is ideal for someone who enjoys working in a fast-paced healthcare environment and has excellent communication and administrative skills.

Main duties of the job:

• Welcoming patients and visitors to the practice
• Answering telephone calls and responding to patient queries
• Booking, cancelling, and managing appointments
• Processing prescriptions and patient registrations
• Managing emails, scanning, and administrative tasks
• Supporting clinicians and the wider practice team
• Maintaining accurate patient records using the clinical system
• Managing incoming correspondence and document workflow
• Providing excellent customer service while maintaining confidentiality

About us:

Selhurst Medical Centre is a busy and patient-focused GP practice committed to delivering high-quality healthcare services to our local community. We pride ourselves on teamwork, professionalism, and providing compassionate care to all patients. We are committed to staff development and creating a supportive working environment where all team members are valued and encouraged to grow within their roles.

Job responsibilities:

• Greet patients and visitors in a polite and professional manner
• Answer incoming telephone calls and deal with patient enquiries efficiently
• Book, amend, and cancel appointments using the clinical system
• Register new patients and update patient records accurately
• Process prescription requests in line with practice procedures
• Manage incoming and outgoing correspondence, emails, and scanning
• Support clinicians and the wider practice team with administrative tasks
• Ensure patient information is handled confidentially and in accordance with GDPR and NHS policies
• Maintain a clean, organised, and professional reception area
• Process documents and workflow tasks using the clinical system
• Signpost patients to appropriate services where required
• Support the practice in achieving high standards of patient service and care
• Work collaboratively with all members of the practice team
• Attend training and team meetings as required

The post holder may be required to undertake additional duties appropriate to the role and responsibilities of the position.

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information relating to their health and other matters. Staff must maintain confidentiality at all times and comply with data protection legislation and practice policies.

Health and Safety:

The post holder will assist in promoting and maintaining their own and others health, safety, and security as defined in the practice Health & Safety Policy.

Equality and Diversity:

The post holder will support the equality, diversity, and rights of patients, carers, and colleagues, treating everyone with dignity and respect.

Person Specification:

• Previous experience working in a GP practice or NHS environment
• Experience using EMIS Web clinical system
• Experience handling appointments, patient records, and telephone enquiries
• Experience working in a busy customer service or administrative role
• Good working knowledge of Microsoft Office systems including Outlook, Word, and Excel
• Experience with DocMan, referrals, and prescription processing
• Knowledge of NHS systems and primary care processes
• Understanding of patient confidentiality and GDPR requirements
• Ability to work in a fast-paced healthcare environment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.