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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and nurture relationships with high-value clients.
- Company: Join a prestigious brand known for luxury and outstanding service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that shapes unique shopping experiences.
- Qualifications: Experience in personal shopping and strong communication skills required.
- Other info: Exciting events and a collaborative environment await you!
The predicted salary is between 30000 - 40000 £ per year.
As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. You will develop a client engagement strategy and work cross-functionally to execute this to the highest standard.
In this role you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mindset in the immediate and wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary to keep us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Follow health and safety and security procedures.
- Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them.
- Continue to deliver our unique service by maintaining customer care, responding to client enquiries, booking and following up on deliveries and client alterations.
- Be responsible for prepping the client rooms, maintaining housekeeping standards, returning stock from previous consultations, and laying out product options for the next client.
- Work confidently and collaboratively with various departments to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.
A bit about you:
- A reputable personal shopper with an established client basis.
- Collaborative, supporting the wider Personal Shopping team to deliver exceptional service to customers seeking a unique experience.
- A proud shopkeeper, understanding the various elements of your role, maintaining a clean and tidy environment, helping with cashing up, and supporting the wider team when needed.
- Detail-oriented, noticing even the smallest details to ensure an excellent experience and luxury environment for customers.
- Well informed about store events and services that may appeal to Personal Shopping clients.
- A great communicator, adapting your style and service to suit customer needs and preferences.
- Known to be a sales and service expert.
- Commercially astute, responsive to customer needs as well as market and competitor trends, taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- An example of our values, a trusted and respected colleague.
Personal Shopper (Mandarin Speaker) in Warrington employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper (Mandarin Speaker) in Warrington
✨Tip Number 1
Network like a pro! Attend events, both in-store and offsite, where you can meet potential clients and showcase your personal shopping skills. Remember, it’s all about building those relationships that can lead to new business opportunities.
✨Tip Number 2
Stay ahead of the game by keeping up with the latest trends and competitor activities. This knowledge will not only impress your clients but also help you tailor your services to meet their needs perfectly.
✨Tip Number 3
Be proactive! Don’t wait for clients to come to you; approach individuals and corporations that fit your target market. A friendly chat can turn into a lucrative opportunity if you play your cards right.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and show us you’re serious about joining the team. Plus, you’ll find all the info you need to make your application stand out.
We think you need these skills to ace Personal Shopper (Mandarin Speaker) in Warrington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for personal shopping and how you connect with clients.
Tailor Your Application: Make sure to customise your application for the Personal Shopper role. Highlight your experience with high net worth clients and any relevant events you've been part of. This shows us that you understand the role and are genuinely interested in joining our team.
Be Detail-Oriented: Pay attention to the details in your application. Check for typos and ensure your formatting is clean and professional. A well-presented application reflects your commitment to delivering exceptional service, which is key in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Selfridges
✨Know Your Product Inside Out
As a Personal Shopper, you need to be well-versed in the products and services offered. Research the latest trends, brands, and any upcoming store events. This knowledge will not only impress your interviewers but also show that you're genuinely interested in providing exceptional service.
✨Showcase Your Communication Skills
Since this role involves interacting with high net worth clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully engaged with clients in the past, highlighting your ability to adapt your communication style to meet their needs.
✨Demonstrate Your Commercial Mindset
Be ready to discuss how you can contribute to sales and profit targets. Think of specific strategies or ideas you could implement to enhance client engagement and drive business opportunities. Showing that you understand the commercial aspects of the role will set you apart.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as dealing with a difficult client or managing multiple requests at once. Practising these scenarios will help you respond confidently and effectively.