At a Glance
- Tasks: Lead and support the Stock Operations team to maintain world-class standards.
- Company: Join Selfridges, a renowned retail leader with a commitment to excellence.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Hands-on role with opportunities to learn across various departments.
- Why this job: Be part of a team that drives performance and enhances customer experience.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 33750 - 41250 £ per year.
A Bit About The Role
This is a critical role in helping Selfridges to exceed expectations and consistently maintain our world class standards through supporting and guiding the team.
The Product Specialist will be responsible for supporting the Stock Operations Managers and ensuring consistent communication across all levels of the division.
With a hands-on approach and flexible working within all divisions, the Product Specialist will have a focus on overall workload and prioritisation of resource to required areas.
An excellent communicator, the Product Specialist will need to have the ability to communicate and interact at all levels with internal and external partners.
Job Introduction
This is a critical role in helping Selfridges to exceed expectations and consistently maintain our world class standards through supporting and guiding the team.
The Product Specialist will be responsible for supporting the Stock Operations Managers and ensuring consistent communication across all levels of the division.
With a hands-on approach and flexible working within all divisions, the Product Specialist will have a focus on overall workload and prioritisation of resource to required areas.
An excellent communicator, the Product Specialist will need to have the ability to communicate and interact at all levels with internal and external partners.
- As a Stock Operations Specialist you will be responsible for the following:
- People
- To support the Stock Operatives to effectively carry out their day to day responsibilities
- To drive the performance of the team to exceed expectations through effective communication between the Stock Operations DM and team and giving regular feedback and support
- To ensure the team understand key actions and activities
- To support in effective communication and organisation through team briefs and daily planners to ensure the teams have the same focuses and knowledge of the business as the front of house teams
- To support team member onboarding for all new starters
- Product
- To support the team to effectively receive, dispatch and process deliveries and transfers, ensuring a high level of knowledge across all areas of ISIM and Retek
- To oversee the daily receiving process and elevate any issues through DC Escalation
- To have an increased awareness of the stock audit process, in order to support FOH and Stock Operations DM’s in any investigation
- To ensure BOH areas are prepped sufficiently for a count
- To liaise with FOH to ensure all Faulty, Sold as Seen, Repairs and RGA processes are followed to minimise stock loss and write offs
- Overall knowledge of all divisions processes outside of their specific areas.
- To communicate any high cover/zero sellers SKUs to Stock Operations DM
- To highlight any possible risks which may require further investigation through mini audits
- Environment
- To support the team to ensure they can maintain a high level of standards in all back of house areas and all fire exits are clear, ensuring stockrooms are always well maintained and compliant
- To regularly review stock room layouts to maximise the efficiency of the stock rooms. Communicating any concerns to Stock Operations DM
- To have up to date Food Hygiene Level 3 training to enable Due Diligence sign off and ensure food safety processes are being followed by the team
- Service
- To ensure replenishment standards are met in key areas
- Ensure regular communication and feedback to Stock Operations DM on stock position and any issues around stock holding for further investigation
- To support team in making sure all RGA’s and transfers are completed in a timely manner and communicating any risk to Stock DM and wider business on weekly RTV call where required
- Sending out daily transfer update to Stock DM and Operations Manager and making sure this is distributed to team
- To support FOH managers in identifying any risks to stock audit and attending pre audit walks
- To gain an overall knowledge of cash office process and be able to support where required
- Profit
- To ensure the team process all transfers back to vendor accurately and as fully as possible
- Reduce ‘write offs’ through efficient managing of faulty stock and return back to suppliers
- To highlight any risks around non SKU'd and non-tagged items BOH to support stock loss
- Minimise faulty stock through correct manual handling and processes.
- To ensure all security standards and procedures are fully understood and followed to minimise stock loss
- A Bit About You
- Ability to confidently communicate at all levels and across all functions
- Hands on approach and leads by example with a comprehensive knowledge and willingness to gain an understanding of all department tasks
- Well organised.
You are able to prioritise your workload and understand the importance your role plays in our service proposition, dealing with multiple requests at any given time whilst ensuring all stock is accounted for
- Proactive and reactive approach to problem solving
- Computer literate and capable of using and directing staff on all specific software pertinent to loading bay and stock handling operations
- Confidence to be able to step away from team in supervisory capacity
- An example of our values, a trusted and respected colleague
- Selfridges
- #J-18808-Ljbffr
Stock Operations Specialist (Supervisor) in Trafford employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to connect with diverse guests in a dynamic retail environment. Join us in delivering extraordinary experiences while enjoying a supportive team atmosphere and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Operations Specialist (Supervisor) in Trafford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Selfridges and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Selfridges!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Selfridges keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Stock Operations Specialist (Supervisor) in Trafford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Selfridges:This is your chance to really connect with the team at Selfridges. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Selfridges
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Selfridges.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Selfridges that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Selfridges. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
