At a Glance
- Tasks: Deliver exceptional customer service and manage complaints while sharing product knowledge.
- Company: Join the iconic Selfridges team in a dynamic retail environment.
- Benefits: Competitive pay, employee discounts, and opportunities for career growth.
- Other info: Flexible role with opportunities to work across different departments.
- Why this job: Be a brand ambassador and inspire others while building lasting customer relationships.
- Qualifications: Strong communication skills and a passion for retail and customer service.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, playing an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
About You
- All over the numbers. You will be set sales, CRM, and NPS targets, so even if you haven’t had much first-hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team, being on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
We think you need these skills to ace Brand Specialist (Supervisor) - Menswear - ARNE (Trafford)
Customer Service Skills
Product Knowledge
Complaint Management
Sales Target Achievement
Communication Skills
Training and Development
Health and Safety Compliance
