At a Glance
- Tasks: Welcome visitors, manage locker room services, and ensure a smooth reception experience.
- Company: Join the iconic Selfridges team on Oxford Street.
- Benefits: Full-time role with competitive pay and a vibrant work environment.
- Other info: Dynamic role in a bustling environment with opportunities for growth.
- Why this job: Be the face of our store and create memorable experiences for team members and visitors.
- Qualifications: Experience in reception or concierge services, strong communication skills, and a customer-focused attitude.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a reception & locker room assistant here for our Oxford Street store, your role will be to greet our team members and visitors alike, processing them on to their destination. You can be expected to direct them to the correct place, contact their appointment host, arrange the correct access via our systems and perform other reception duties as outlined below. The reception duties will also include our Duke Street reception which is for our Senior Leadership Team and selected other functions. The locker room host role is crucial, we provide a world class service for our customers and we expect nothing less than this for our team members, with 5,000 lockers controlled via our access control system, dry cleaning, bag storage, exceptional team member grooming facilities and a drying room this area will be vibrant and bustling. This role encompasses both aspects of the team and visitor entrance and will be fundamental in our operation of the store.
Reception
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors as necessary by maintaining team member and department directories
- Assists building security by following procedures, issuing visitor / team member badges
- Use of telecommunication system
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Arranging building access in advance for large groups such as inductions and departmental meetings
Locker Room
- Directing team members around a 1.3 million sq. ft. building accurately and efficiently
- Managing the overflow and oversized baggage drop location
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Controlling and managing our state of the art locker system controlled via access control cards
- Walking the area to meet and greet team members and to be a point of contact for any team members for advice, directions and staff welfare related issues
- Ensuring staff member facilities are maintained to a high standard (locker room, staff grooming facilities and bag drop) all defects and issues to be reported to the property helpdesk
A Bit About You
- Trained in administrative and clerical procedures
- Knowledge of customer service principles and practices
- Good working knowledge and understanding of computer systems specifically MS Office suite software
- Prior training on telephony systems (Avaya, Cisco etc)
- Previous experience in reception or concierge service essential
- Luxury retail knowledge advantageous
- Experienced in dealing with multiple stakeholder levels from team members to senior leaders
- Highly organised
- Personable and friendly
- Great verbal communication
- Easily able to multi-task and prioritise
- Ability to successfully handle pressure
- Customer focused
Selfridges
Team Entrance Receptionist (Full Time) in London employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Our Oxford Street location provides unique opportunities for personal growth and development, with comprehensive training and support for our team members. Enjoy a dynamic environment where your contributions are recognised, and be part of a world-class service team dedicated to creating memorable experiences for both visitors and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Team Entrance Receptionist (Full Time) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Selfridges. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Selfridges before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Entrance Receptionist (Full Time) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Selfridges:Your cover letter is your chance to shine! Tell us why you want to work at Selfridges specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Selfridges!
How to prepare for a job interview at Selfridges
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
