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For Companies At a Glance
- Tasks: Welcome visitors, manage locker room services, and ensure a smooth reception experience.
- Company: Join the iconic Selfridges team on Oxford Street.
- Benefits: Full-time role with competitive pay and a vibrant work environment.
- Why this job: Be the face of our store and create memorable experiences for team members and visitors.
- Qualifications: Experience in reception or concierge services, strong communication skills, and a customer-focused attitude.
- Other info: Dynamic role in a bustling environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a reception & locker room assistant here for our Oxford Street store, your role will be to greet our team members and visitors alike, processing them on to their destination. You can be expected to direct them to the correct place, contact their appointment host, arrange the correct access via our systems and perform other reception duties as outlined below. The reception duties will also include our Duke Street reception which is for our Senior Leadership Team and selected other functions. The locker room host role is crucial, we provide a world class service for our customers and we expect nothing less than this for our team members, with 5,000 lockers controlled via our access control system, dry cleaning, bag storage, exceptional team member grooming facilities and a drying room this area will be vibrant and bustling. This role encompasses both aspects of the team and visitor entrance and will be fundamental in our operation of the store.
Reception
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors as necessary by maintaining team member and department directories
- Assists building security by following procedures, issuing visitor / team member badges
- Use of telecommunication system
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Arranging building access in advance for large groups such as inductions and departmental meetings
Locker Room
- Directing team members around a 1.3 million sq. ft. building accurately and efficiently
- Managing the overflow and oversized baggage drop location
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Controlling and managing our state of the art locker system controlled via access control cards
- Walking the area to meet and greet team members and to be a point of contact for any team members for advice, directions and staff welfare related issues
- Ensuring staff member facilities are maintained to a high standard (locker room, staff grooming facilities and bag drop) all defects and issues to be reported to the property helpdesk
A Bit About You
- Trained in administrative and clerical procedures
- Knowledge of customer service principles and practices
- Good working knowledge and understanding of computer systems specifically MS Office suite software
- Prior training on telephony systems (Avaya, Cisco etc)
- Previous experience in reception or concierge service essential
- Luxury retail knowledge advantageous
- Experienced in dealing with multiple stakeholder levels from team members to senior leaders
- Highly organised
- Personable and friendly
- Great verbal communication
- Easily able to multi-task and prioritise
- Ability to successfully handle pressure
- Customer focused
Selfridges
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Team Entrance Receptionist (Full Time) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Entrance Receptionist (Full Time)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the vibe at the store. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your greeting skills! As a Team Entrance Receptionist, first impressions matter. Try rehearsing how you'd welcome visitors and team members, making sure to sound warm and inviting.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, be prepared to discuss how you've successfully managed multiple tasks in previous roles. This will highlight your organisational skills, which are key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fantastic team at Selfridges.
We think you need these skills to ace Team Entrance Receptionist (Full Time)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about welcoming people, so show us how you’d do that in your application.
Tailor Your Experience: Make sure to highlight any relevant experience you have in reception or customer service roles. We’re looking for someone who understands the importance of a warm welcome and can manage multiple tasks efficiently. Connect your past experiences to the responsibilities listed in the job description.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Selfridges
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Entrance Receptionist. Familiarise yourself with the reception and locker room duties mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, be prepared to share examples of how you've delivered great customer experiences in the past. Think of specific situations where you went above and beyond for a customer or resolved a challenging issue effectively.
✨Practice Your Communication Skills
As a receptionist, you'll need to communicate clearly and effectively with team members and visitors. Practice answering common interview questions out loud, focusing on your tone and clarity. You might even want to role-play with a friend to get comfortable with the conversational aspect of the interview.
✨Demonstrate Your Organisational Skills
Being organised is key in this role, especially when managing multiple tasks at once. Prepare to discuss how you prioritise your workload and keep track of various responsibilities. You could mention any tools or methods you use to stay organised, which will show that you're ready to handle the bustling environment.