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For Companies At a Glance
- Tasks: Deliver exceptional customer service and share product knowledge to create memorable experiences.
- Company: Join the iconic Selfridges team as a Brand Specialist for SKIMS.
- Benefits: Enjoy a competitive salary and benefits in a dynamic retail environment.
- Why this job: Be a leader, inspire your team, and build lasting customer relationships.
- Qualifications: Strong communication skills and a passion for sales and service.
- Other info: Flexible role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - SKIMS in Stretford employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - SKIMS in Stretford
✨Tip Number 1
Get to know the brand inside out! Dive deep into SKIMS' products and values. When you walk into that interview, your passion and knowledge will shine through, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! As a Brand Specialist, you'll need to inspire and motivate others. Role-play with friends or family to nail down how you’d share product stories and engage customers effectively.
✨Tip Number 3
Show off your sales savvy! Brush up on your understanding of sales metrics like CRM and NPS. Be ready to discuss how you can hit those targets and improve customer service – it’ll show you’re serious about the role.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or at events. They can provide insider tips and might even put in a good word for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Brand Specialist (Supervisor) - SKIMS in Stretford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through! Share why you're excited about SKIMS and how you can contribute to creating memorable customer experiences.
Highlight Your Skills: Make sure to showcase your communication and sales skills in your application. We want to see how you can inspire and motivate others while delivering exceptional service.
Be Specific: Use specific examples from your past experiences to demonstrate your ability to handle challenges and improve customer service. This will help us understand how you can adapt to the dynamic retail environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
Before the interview, dive deep into SKIMS' product range and brand values. Be ready to discuss specific products, their unique features, and how they stand out from competitors. This shows your passion and commitment to the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you turned a complaint into a positive experience. This will demonstrate your ability to handle challenges and maintain high service standards.
✨Be Ready to Discuss Sales Metrics
Since the role involves meeting sales and CRM targets, brush up on basic sales metrics. Even if you haven't worked with data before, show your eagerness to learn and adapt. Mention any relevant experiences where you contributed to sales growth.
✨Emphasise Team Collaboration
Highlight your experience working in teams and how you’ve motivated colleagues in the past. Share stories that illustrate your collaborative spirit and how you’ve helped others succeed, as this is key for a supervisory role.
