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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge to enhance sales.
- Company: Join the iconic Selfridges team at Trafford Centre.
- Benefits: Competitive salary plus benefits, with opportunities for growth.
- Why this job: Be a leader in retail, inspire others, and build lasting customer relationships.
- Qualifications: Strong communication skills and a passion for sales and service.
- Other info: Flexible role with dynamic challenges and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Brand Specialist (Supervisor) - Accesoires - Designer (Trafford) in Stretford employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) - Accesoires - Designer (Trafford) in Stretford
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and recent news. When you walk into that interview, you want to impress them with your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Brand Specialist, you'll need to inspire and motivate others. Role-play with a friend or family member to nail down how you’ll share your product knowledge and engage with customers.
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've driven sales or improved customer service in past roles. Be ready to discuss how you can bring that same energy to the team at Selfridges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Brand Specialist (Supervisor) - Accesoires - Designer (Trafford) in Stretford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and products shine through. We want to see how excited you are about delivering exceptional service and sharing your product knowledge!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique flair to the role of Brand Specialist!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us understand why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Selfridges
✨Know Your Brand Inside Out
As a Brand Specialist, it's crucial to have an in-depth understanding of the products you'll be representing. Research the brand's history, values, and current offerings. Be prepared to discuss how these elements can enhance customer experience and drive sales.
✨Showcase Your Communication Skills
Since this role involves training and motivating your team, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you've successfully communicated product knowledge or inspired colleagues to achieve targets.
✨Demonstrate Your Sales Acumen
Be ready to discuss your approach to meeting sales targets and nurturing customer relationships. Prepare specific examples of how you've used data to inform your strategies and improve service standards in previous roles.
✨Emphasise Flexibility and Team Spirit
This position requires adaptability and collaboration. Think of instances where you've successfully worked across different departments or taken on additional responsibilities. Highlight your ability to support your team and contribute to a positive work environment.
