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For Companies At a Glance
- Tasks: Be the friendly face of Selfridges, creating unforgettable customer experiences.
- Company: Join Selfridges, a leading luxury department store known for its exceptional service.
- Benefits: Enjoy flexible hours, employee discounts, and a vibrant work culture.
- Why this job: Perfect for those who love connecting with people and making shopping special.
- Qualifications: No prior experience needed, just a passion for customer service and a positive attitude.
- Other info: Opportunity to grow your network in the retail community and develop professional skills.
The predicted salary is between 24000 - 36000 £ per year.
Act as the first point of contact for customers.
Be proactive in approaching customers.
Deliver an extraordinary experience for all customers.
Be curious to identify customer needs, consistently meet these expectations, and use spontaneity to offer an experience above and beyond.
Handle customer complaints effectively and compassionately, knowing when to refer them to an appropriate member of the Management Team.
Share expert knowledge and passion for other areas within Selfridges with customers and colleagues.
Make, tell, and share stories.
A Bit About You
Engage clearly, confidently, and professionally with all customers, team members, and managers.
Become an ambassador for the Selfridges brand through networking and developing professional relationships within the retail community.
Be customer-centric: deliver world-class service.
Be flexible in meeting customer demands, ensuring each customer has a bespoke shopping experience.
Go above and beyond to exceed customer expectations, taking the initiative to provide additional services when appropriate.
Understand and demonstrate international etiquette to cater to every client and reflect behaviours accordingly.
Provide feedback from customers to the wider team to improve service levels.
Store Host employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Host
✨Tip Number 1
Familiarise yourself with the Selfridges brand and its values. Understanding what makes Selfridges unique will help you engage with customers more effectively and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different situations, such as handling complaints or providing tailored recommendations, can prepare you to exceed customer expectations and deliver an extraordinary experience.
✨Tip Number 3
Network within the retail community. Attend events or join online forums related to retail and customer service. Building connections can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Showcase your flexibility and adaptability. Be ready to discuss examples from your past experiences where you've successfully met diverse customer needs, demonstrating that you can handle the dynamic environment of a store host.
We think you need these skills to ace Store Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Store Host position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer service, communication skills, and any previous roles that demonstrate your ability to engage with customers effectively. Use clear headings and bullet points for easy readability.
Write a Personalised Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your enthusiasm for the Selfridges brand. Share specific examples of how you've gone above and beyond in previous roles to enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Selfridges
✨Show Your Customer-Centric Attitude
Make sure to highlight your passion for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the role of a Store Host.
✨Demonstrate Effective Communication Skills
Engage in clear and confident communication during the interview. Practice articulating your thoughts and ideas, as well as listening actively. This will showcase your ability to connect with customers and team members alike.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer situations, including complaints. Think of examples where you resolved issues effectively and compassionately, demonstrating your problem-solving skills.
✨Research Selfridges and Its Brand Values
Familiarise yourself with Selfridges' brand ethos and values. Being able to discuss how you can embody these values as a Store Host will show your genuine interest in the company and your potential as an ambassador for the brand.
