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- Tasks: Lead stock operations, manage team performance, and drive efficiency in a fast-paced retail environment.
- Company: Join the iconic Selfridges team, known for its innovative retail experience.
- Benefits: Competitive salary, great perks, and opportunities for career growth.
- Why this job: Make a real impact on stock management while leading a dynamic team.
- Qualifications: Experience in retail operations and strong leadership skills required.
- Other info: Flexible role with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As the Stock & Operations Department Manager, you will support the retail team by ensuring an accurate and efficient stock operation. Driving the ‘stop the loss’ campaign through effective management of reducing waste.
As the Stock & Operations Department Manager you will:
- Control stock file accuracy. From reducing ‘write offs’ through managing of faulty stock and returns to suppliers, to raising SKU discrepancies with B&M and management teams.
- Achieve stock loss KPIs by effectively implementing action plans and procedures, ensuring audit counts are accurate and count discrepancies are minimised.
- Manage the team to effectively process deliveries and to maintain a high level of security tagging to avoid damage to products.
- Ensure daily communication and feedback to Divisional and Department Managers on stock position and issues around stock holding, including new lines and products.
- Support key stakeholders' accessibility to stock by maintaining high levels of standards in line with company best practice.
- Regularly review stock room layout to maximise stock holding. Liaising with the shop floor team to implement better replenishment solutions for the stockroom, and ensuring fit for audit at any time.
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.
- Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures – escape routes & walkways are maintained clear & free of combustible storage, sprinklers not impacted by stock levels, suitable equipment is available in back of house spaces, a formal schedule of ladder checks is undertaken.
A bit about you:
- Commercially minded. You understand the importance of stock efficiency and accuracy. Taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance of working together.
- A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team.
- A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike.
- A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change.
- Organised and proactive. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change.
- An example of our values, a trusted and respected colleague.
KPIs:
- Stock loss – Cash and percentage to sales.
- Service – NPS score.
- People – absence, turnover, engagement and opinion survey.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Stock & Operations Department Manager - Lifestyle employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stock & Operations Department Manager - Lifestyle
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Selfridges. A friendly chat can open doors and give you insider info on the Stock & Operations Department Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your stock management knowledge. Be ready to discuss how you've tackled stock loss issues in the past and share your strategies for improving efficiency. We want to see your passion for retail!
✨Tip Number 3
Show off your leadership skills! Think of examples where you've motivated a team or implemented successful changes. We love candidates who can inspire others and drive performance, so make sure to highlight these experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Selfridges family and ready to take on the challenge of managing stock operations.
We think you need these skills to ace Stock & Operations Department Manager - Lifestyle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Stock & Operations Department Manager role. Highlight your experience in stock management, team leadership, and any relevant KPIs you've achieved.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven stock efficiency and collaborated with teams in the past. Make it personal and engaging!
Showcase Your Leadership Skills: As a leader, it's crucial to demonstrate how you've motivated and developed your team. Include anecdotes that showcase your coaching style and how you've helped others achieve their goals.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Selfridges
✨Know Your Stock Inside Out
Before the interview, brush up on your knowledge of stock management and operations. Be ready to discuss how you would control stock file accuracy and manage discrepancies. Showing that you understand the importance of reducing waste and improving stock efficiency will impress the interviewers.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Talk about how you motivate and inspire your team to meet targets, and share specific instances where your coaching made a difference. This will highlight your ability to manage and develop your team effectively.
✨Be a Collaborative Communicator
Since building relationships is key in this role, think of examples where you've worked collaboratively with stakeholders or team members. Show that you can communicate effectively and maintain a friendly, confident manner, which is essential for a Stock & Operations Department Manager.
✨Stay Organised and Proactive
During the interview, convey your organisational skills and how you prioritise tasks. Share strategies you've used to keep your team calm and focused during busy periods or changes. This will demonstrate your proactive approach and readiness to handle the fast-paced retail environment.
