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- Tasks: Lead the Service Operations team to ensure top-notch service quality and operational excellence.
- Company: A leading retail company in the UK with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing service delivery and leading a talented team.
- Qualifications: Strong problem-solving, communication, and leadership skills required.
- Other info: Join a proactive team dedicated to continuous service improvements.
The predicted salary is between 48000 - 72000 £ per year.
A prominent retail company in the UK is seeking a Senior Service Operations Manager to lead the Service Operations team, ensuring high service quality and operational excellence.
Responsibilities include:
- Managing the Service Desk
- Enhancing service delivery through ITIL practices
- Fostering relationships with stakeholders
The ideal candidate excels in problem-solving, communication, and has strong team leadership skills. This role demands a proactive approach to service improvements, ensuring a high-performing operational environment.
Senior Service Operations Lead — ITIL & Retail Tech employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Operations Lead — ITIL & Retail Tech
✨Tip Number 1
Network like a pro! Reach out to folks in the retail tech space on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your problem-solving skills in interviews. Prepare examples of how you've tackled challenges in service operations before. We want to see your thought process and how you lead teams to success!
✨Tip Number 3
Research the company culture and values. Tailor your conversations to reflect how your leadership style aligns with their goals. It’s all about showing you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Service Operations Lead — ITIL & Retail Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Operations Lead. Highlight your experience with ITIL practices and any relevant retail tech knowledge. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: In your application, don’t shy away from sharing examples of how you've led teams in the past. We’re looking for someone who can inspire and manage a team effectively, so let us know how you’ve done that before!
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language to convey your ideas and experiences. Remember, we value strong communication skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Selfridges
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in previous roles, especially in enhancing service delivery. This will show that you understand the framework and can leverage it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to foster a high-performing operational environment.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your experiences and achievements.
✨Be Proactive About Service Improvements
Come prepared with ideas on how you would approach service improvements in their organisation. This shows initiative and a proactive mindset, which are crucial for the Senior Service Operations Lead role. Tailor your suggestions to align with their current operations.
