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For Companies At a Glance
- Tasks: Lead and inspire teams to maximise profitability and deliver exceptional customer service.
- Company: Join Selfridges, a renowned luxury department store in London.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team driving change in a fast-paced, luxury environment.
- Qualifications: Experience in high-volume restaurant operations and strong leadership skills required.
- Other info: Work permit required for non-EU applicants.
The predicted salary is between 48000 - 72000 £ per year.
Job Introduction
What is the role? As a Senior Restaurant Manager, you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and hospitality standards through your teams. Pro-active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights. Part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store. Championing initiatives across services, operations and wellbeing.
As the Senior Restaurant Manager you will:
- Drive all commercial opportunities, constantly seeking to improve sales and profitability managing all costs within budgets and ensuring standards front and back of house are world class.
- Lead and inspire a skilled management team to sustain high performing teams through coaching and development, taking action when appropriate.
- Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives.
- Challenge and develop operational efficiencies across the division and the store.
- Monitor divisional sales and profit, delivering appropriate action, including stock loss and wastage.
- Drive service standards across all Restaurants (ob and concessions) – monitor guest reviews and take action accordingly.
- Plan effectively for key trading and calendar events (e.g. Easter, Valentines and Christmas) and ensure implementation.
- Be responsible for concession relationships. From supporting the achievement of sales plans, to highlighting risks and opportunities.
- Ensure that the Division is fully compliant at all times with trading standards legislation, food hygiene standards, health and safety legislation, pest control and security standards.
How you’ll do it…you will be:
- Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- An experienced Restaurant Operator with the skills and experience to work in a high volume, fast paced, environment but with a clear focus on luxury service as well.
- A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions.
- Engaging with the ability to influence multiple stakeholders across various functions in order to drive change.
- Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance.
- A natural and service focused leader. Coaching team members to drive performance, service and enable change as well as supporting development.
- A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate.
- Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate.
- An example of our values, a trusted and respected colleague.
KPIs
- Sales - Total OB and concession sales (LY and Plan), and profit.
- Stock loss – Wastage, food waste.
- Service – Guest reviews – e.g. Open Table.
- People – Absence, turnover, engagement, and hand scan compliance.
- Payroll – Cash and percentage to sales.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Senior Restaurant Operations Manager employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Restaurant Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the restaurant industry, especially in luxury dining. Understanding what competitors are doing and how they are adapting to market changes can give you an edge during discussions with our team.
✨Tip Number 2
Prepare to showcase your leadership style and how you've successfully developed teams in previous roles. We value strong communication and the ability to inspire others, so think of specific examples that highlight these skills.
✨Tip Number 3
Be ready to discuss your experience with managing budgets and driving profitability. We want to hear about your strategies for maximising sales while maintaining high service standards, so have some metrics or success stories at hand.
✨Tip Number 4
Demonstrate your understanding of compliance and operational efficiencies. We’re looking for someone who can ensure that all standards are met, so be prepared to talk about how you've handled similar responsibilities in the past.
We think you need these skills to ace Senior Restaurant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant operations and management. Focus on achievements that demonstrate your ability to drive sales, manage costs, and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of luxury service. Mention specific examples of how you've successfully managed teams and improved operational efficiencies in previous roles.
Highlight Key Skills: In your application, emphasise skills such as commercial acumen, leadership, communication, and problem-solving. Use keywords from the job description to align your application with what the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Selfridges
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've maximised profitability in previous roles. Highlight specific examples where you've identified opportunities or mitigated risks based on market trends and competitor insights.
✨Demonstrate Leadership Skills
As a Senior Restaurant Operations Manager, you'll need to inspire and lead your team. Share experiences where you've successfully coached team members or improved team performance, showcasing your ability to develop high-performing teams.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've built relationships with customers and stakeholders in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to make quick decisions or implement changes, and be ready to explain your thought process and the outcomes.
