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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences while achieving sales targets and nurturing client relationships.
- Company: Join Selfridges, a renowned brand known for luxury shopping and outstanding service.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and collaboration.
- Why this job: Be part of a vibrant team that values creativity and customer connection in a luxury setting.
- Qualifications: Must have an established client book and experience in personal shopping or sales.
- Other info: Flexibility and attention to detail are key; you'll represent our brand at exciting events.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Senior Private Shopping Consultant (Client book required to apply)
Job Introduction
*Please note it is essential for candidates to have a client book to apply for this position.*
Job Description
As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard.
In this role you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognising potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses
- Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mind-set in immediate & wider team
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups)
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services
- Follow health and safety and security procedures
- Positively interact with potential and existing clients. Answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether that\’s Personal Shopping, Elfridges or a Stylist appointment
- Continue to deliver our unique service by maintaining customer care. Responding to client enquiries, booking and following up on deliveries and client alterations to name a few
- Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity
A bit about you
- A reputable personal shopper with an established client basis
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience
- A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
- Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers
- Well informed. You are aware of store events services that may appeal to the Personal Shopping clients
- A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs
- Known to be a sales and service expert
- Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
- An example of our values, a trusted and respected colleague
Selfridges
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Senior Private Shopping Consultant (Client book required to apply) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Private Shopping Consultant (Client book required to apply)
✨Tip Number 1
Make sure to leverage your existing client book effectively. Highlight your relationships and past successes with high net worth clients during networking events or informal meet-ups, as this will demonstrate your ability to generate new business.
✨Tip Number 2
Stay updated on the latest trends in luxury retail and personal shopping. Attend industry events, webinars, or workshops to expand your knowledge and network with potential clients and collaborators who could refer you to high-value opportunities.
✨Tip Number 3
Engage with your local community and participate in events that attract affluent clientele. This not only helps in building your reputation but also allows you to showcase your expertise and the unique services you offer as a Personal Shopping Consultant.
✨Tip Number 4
Collaborate with other departments within your current role to create unique experiences for clients. By demonstrating your ability to work cross-functionally, you can show potential employers that you are a team player who can enhance the overall customer experience.
We think you need these skills to ace Senior Private Shopping Consultant (Client book required to apply)
Some tips for your application 🫡
Highlight Your Client Book: Since having a client book is essential for this position, make sure to prominently feature it in your CV and cover letter. Detail the types of clients you have worked with and how you have successfully nurtured those relationships.
Tailor Your Application: Customise your CV and cover letter to reflect the specific skills and experiences that align with the job description. Emphasise your experience in delivering exceptional customer service and your ability to generate new business.
Showcase Your Commercial Acumen: Demonstrate your understanding of market trends and customer needs in your application. Provide examples of how you have previously identified opportunities to drive sales and improve customer satisfaction.
Communicate Effectively: Use clear and engaging language in your application. Highlight your communication skills and provide examples of how you have adapted your style to meet different customer needs, ensuring a personal touch in your service.
How to prepare for a job interview at Selfridges
✨Showcase Your Client Book
Since having a client book is essential for this role, be prepared to discuss your existing clients in detail. Highlight how you've nurtured these relationships and the impact they've had on your previous sales performance.
✨Demonstrate Your Commercial Mindset
Be ready to share examples of how you've identified business opportunities in the past. Discuss any strategies you've implemented that have led to increased sales or improved customer satisfaction, showcasing your ability to think commercially.
✨Highlight Your Communication Skills
As a Senior Private Shopping Consultant, you'll need to connect with high net worth clients. Prepare to demonstrate your communication style and adaptability by discussing how you've tailored your approach to meet diverse client needs.
✨Stay Informed About Trends
Research current trends in the luxury retail market and be prepared to discuss them during your interview. Showing that you're well-informed about the industry will reflect your commitment to providing exceptional service and staying ahead of competitors.