At a Glance
- Tasks: Manage and grow relationships with high-net-worth clients while delivering exceptional personal shopping experiences.
- Company: Join the iconic Selfridges team, known for luxury and style.
- Benefits: Competitive salary, exclusive discounts, and opportunities for professional growth.
- Other info: Dynamic role with flexibility and a focus on high-value client engagement.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail space.
- Qualifications: Proven client book required, with strong networking and relationship-building skills.
The predicted salary is between 40000 - 60000 £ per year.
As a Senior Personal Shopper, you will be responsible for managing and growing relationships with Selfridges' core personal shopping customers, including our VSPs (£10k+) and VVSPs (£20k+) tiers, along with new high-net-worth clients shopping by appointment. You will demonstrate strong networking and relationship-building capabilities, enabling you to grow your client base through both existing connections and new client acquisition. You will uphold high standards of service, professionalism, and discretion, consistently delivering refined styling and lifestyle consultations. Building on your expertise across Selfridges' full product offering, you will drive strong cross-category and own bought sales, contributing meaningfully to the success of the team.
As a Senior Personal Shopper you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
How you'll do it...you will be:
- Highly regarded within the field of Personal Shopping, with a proven portfolio of loyal, high-value clients, with in-depth knowledge of the customer base, brands, the services we offer and our clients' lifestyles.
- Confident in managing complexity with a calm and professional approach.
- Proactive in seizing opportunities to build customer relationships and actively promoting the Personal Shopping Team and its services.
- An expert in luxury lifestyle and can talk confidently within this space.
- An excellent communicator and can influence across all levels, excelling in the relationships you build internally and externally.
- Strong commercial acumen, target and performance driven, able to speak confidently to Retail and client KPIs and understand the levers to achieve commercial success.
- A brand ambassador, demonstrating values and behaviours.
KPIs: Client base - new client acquisition, retention, conversion and upgrade, NPS.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Senior Personal Shopper (Client book required to apply) employer: Selfridges
At Selfridges, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to connect with diverse guests in a dynamic retail environment. Join us in delivering extraordinary experiences while enjoying a supportive team atmosphere and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Personal Shopper (Client book required to apply)
✨Network Like a Pro
Get out there and start networking! Attend events, join relevant groups, and connect with people in the luxury retail space. The more relationships you build, the better your chances of landing that Senior Personal Shopper role.
✨Show Off Your Expertise
When you get the chance to chat with potential employers or clients, flaunt your knowledge about luxury brands and trends. Share insights and ideas that demonstrate your understanding of the market and how you can add value to their team.
✨Be Proactive
Don’t wait for opportunities to come to you—create them! Reach out to high-net-worth individuals and corporations, and suggest ways you can help them with their shopping needs. This shows initiative and could lead to new business opportunities.
✨Apply Through Our Website
Make sure to apply through our website for the best chance at landing the job. We love seeing candidates who are genuinely interested in joining our team and showcasing their skills in personal shopping!
We think you need these skills to ace Senior Personal Shopper (Client book required to apply)
Some tips for your application 🫡
Show Off Your Client Book:Since a client book is required for this role, make sure to highlight your existing relationships with high-net-worth clients. We want to see how you've nurtured these connections and how they can benefit us at Selfridges.
Tailor Your Application:Don’t just send a generic application! We love seeing how you align with our values and the specifics of the Senior Personal Shopper role. Use examples from your experience that demonstrate your networking skills and commercial mindset.
Be Professional Yet Personable:While we appreciate professionalism, don’t forget to let your personality shine through! Show us your passion for luxury lifestyle and personal shopping in your writing. We want to know what makes you tick!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Selfridges
✨Know Your Client Book Inside Out
Before the interview, make sure you have a solid understanding of your existing client book. Be ready to discuss specific clients, their preferences, and how you've successfully managed those relationships. This will show your potential employer that you’re not just experienced but also proactive in nurturing high-value connections.
✨Showcase Your Networking Skills
Prepare examples of how you've built and expanded your client base in the past. Think about specific events or strategies you've used to attract high-net-worth clients. This will demonstrate your ability to generate new business and your proactive approach to client acquisition.
✨Stay Ahead of Trends
Familiarise yourself with the latest trends in luxury lifestyle and personal shopping. Be prepared to discuss how these trends can influence your approach to styling and consultations. Showing that you’re knowledgeable about the market will position you as a valuable asset to the team.
✨Demonstrate Commercial Acumen
Be ready to talk about your understanding of retail KPIs and how you’ve achieved commercial success in previous roles. Discuss specific targets you’ve met or exceeded and how you plan to contribute to the team’s goals at Selfridges. This will highlight your performance-driven mindset and strategic thinking.
