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- Tasks: Manage and grow relationships with high-net-worth clients while delivering exceptional personal shopping experiences.
- Company: Join the iconic Selfridges team, known for luxury and style.
- Benefits: Competitive salary, exclusive discounts, and opportunities for professional growth.
- Why this job: Be a part of a dynamic team that shapes luxury shopping experiences.
- Qualifications: Proven client book required, with strong networking and relationship-building skills.
- Other info: Flexible role with opportunities to attend exciting events and collaborate across departments.
The predicted salary is between 36000 - 60000 £ per year.
Senior Personal Shopper (Client book required to apply)
Job Introduction
What is the role?
As a Senior Personal Shopper, our mid-tier of personal shopper, you will be responsible for managing and growing relationships with Selfridges\’ core personal shopping customers, including our VSPs (£10k+) and VVSPs (£20k+) tiers, along with new high-net-worth clients shopping by appointment. You will demonstrate strong networking and relationship-building capabilities, enabling you to grow your client base through both existing connections and new client acquisition. You will uphold high standards of service, professionalism, and discretion, consistently delivering refined styling and lifestyle consultations. Building on your expertise across Selfridges\’ full product offering, you will drive strong cross-category and own bought sales, contributing meaningfully to the success of the team.
As a Senior Personal Shopper you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses
- Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups)
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity
How you\’ll do it…you will be:
- Highly regarded within the field of Personal Shopping, with a proven portfolio of loyal, high-value clients, with in-depth knowledge of the customer base, brands, the Services we offer and our clients lifestyles
- Confident in managing complexity with a calm and professional approach
- Proactive in ceasing opportunities to build customer relationships and actively promoting the Personal shopping Team and its services
- An expert in luxury lifestyle and can talk confidently within this space
- An excellent communicator and can influence across all levels, you excel in the relationships you build internally and externally
- Strong commercial acumen, target and performance driven, can speak confidently to Retail and client KPIS and understands the levers to achieve commercial success
- A brand ambassador, demonstrating Values and behaviours
KPIs
Client base – new client acquisition, retention , conversion and upgrade
NPS
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
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Senior Personal Shopper (Client book required to apply) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Shopper (Client book required to apply)
✨Tip Number 1
Network like a pro! Attend events, both in-store and offsite, where you can meet potential clients. Remember, the more connections we make, the bigger our client book grows!
✨Tip Number 2
Show off your expertise! Keep up with the latest trends and product knowledge so you can impress clients with your insights. The more knowledgeable we are, the more trust we build!
✨Tip Number 3
Be proactive! Don’t wait for clients to come to us; reach out and offer personalised consultations. A little initiative goes a long way in growing our client base!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and show your interest in the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Personal Shopper (Client book required to apply)
Some tips for your application 🫡
Show Off Your Client Book: Since a client book is required for this role, make sure to highlight your existing relationships and the value they bring. We want to see how you’ve nurtured these connections and how they can benefit us at Selfridges.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to reflect the specific skills and experiences that align with the Senior Personal Shopper role. Show us why you’re the perfect fit!
Demonstrate Your Commercial Mindset: In your application, be sure to showcase your understanding of commercial success and how you’ve driven sales in previous roles. We’re looking for someone who can think strategically about client relationships and business opportunities.
Be Authentic and Engaging: Let your personality shine through in your written application! We appreciate authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for personal shopping and luxury lifestyle with us!
How to prepare for a job interview at Selfridges
✨Know Your Client Book Inside Out
Before the interview, make sure you have a solid understanding of your existing client book. Be ready to discuss specific clients, their preferences, and how you've successfully managed those relationships. This will show your potential employer that you’re not just a great personal shopper but also someone who values and nurtures client connections.
✨Showcase Your Networking Skills
Prepare examples of how you've built and expanded your client base in the past. Think about specific events or strategies you've used to attract high-net-worth clients. This will demonstrate your proactive approach and ability to seize opportunities, which is crucial for the Senior Personal Shopper role.
✨Stay Ahead of Trends
Familiarise yourself with the latest trends in luxury lifestyle and retail. Be prepared to discuss how you keep your product knowledge up-to-date and how this knowledge can benefit Selfridges. Showing that you’re in tune with the market will highlight your commercial acumen and passion for the industry.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. You’ll need to influence various stakeholders, so be ready to showcase your communication style. Consider role-playing common scenarios you might encounter as a Senior Personal Shopper, such as pitching ideas to clients or collaborating with other departments.
