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- Tasks: Manage and grow relationships with high-net-worth clients while delivering exceptional personal shopping experiences.
- Company: Join Selfridges, a leading luxury retail destination known for its outstanding customer service and product range.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and networking in the luxury sector.
- Why this job: Be part of a vibrant team that values creativity, style, and exceptional service in a prestigious setting.
- Qualifications: Proven experience in personal shopping with a strong client portfolio and excellent communication skills required.
- Other info: Flexibility in tasks is expected as business needs evolve; this role is full-time and mid-senior level.
The predicted salary is between 36000 - 60000 £ per year.
Senior Personal Shopper (Client book required)
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Senior Personal Shopper (Client book required)
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Recruitment Consultant @ Selfridges | Personal Shopping & Clienteling, Restaurants & Retail Services
What is the role?
As a Senior Personal Shopper, our mid-tier of personal shopper, you will be responsible for managing and growing relationships with Selfridges’ core personal shopping customers, including our VSPs (£10k+) and VVSPs (£20k+) tiers, along with new high-net-worth clients shopping by appointment. You will demonstrate strong networking and relationship-building capabilities, enabling you to grow your client base through both existing connections and new client acquisition. You will uphold high standards of service, professionalism, and discretion, consistently delivering refined styling and lifestyle consultations. Building on your expertise across Selfridges’ full product offering, you will drive strong cross-category and own bought sales, contributing meaningfully to the success of the team.
As a Senior Personal Shopper you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses
- Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups)
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services
- Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity
How you’ll do it…you will be:
- Highly regarded within the field of Personal Shopping, with a proven portfolio of loyal, high-value clients, with in-depth knowledge of the customer base, brands, the Services we offer and our clients lifestyles
- Confident in managing complexity with a calm and professional approach
- Proactive in ceasing opportunities to build customer relationships and actively promoting the Personal shopping Team and its services
- An expert in luxury lifestyle and can talk confidently within this space
- An excellent communicator and can influence across all levels, you excel in the relationships you build internally and externally
- Strong commercial acumen, target and performance driven, can speak confidently to Retail and client KPIS and understands the levers to achieve commercial success
- A brand ambassador, demonstrating Values and behaviours
KPIs
Client base – new client acquisition, retention , conversion and upgrade
NPS
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development, Other, and Consulting
-
Industries
Retail, Retail Luxury Goods and Jewelry, and Wholesale Luxury Goods and Jewelry
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Senior Personal Shopper (Client book required) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Shopper (Client book required)
✨Tip Number 1
Leverage your existing network to reach out to potential clients. Since a client book is required, make sure to highlight your connections and past relationships in the luxury retail space when networking.
✨Tip Number 2
Stay updated on the latest trends in luxury retail and personal shopping. This knowledge will not only help you in conversations but also demonstrate your expertise and passion for the role.
✨Tip Number 3
Attend relevant events and networking opportunities in the luxury sector. Engaging with high-net-worth individuals and other professionals can help you expand your client base and showcase your skills.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Be ready to share specific examples of how you've successfully built and maintained relationships with high-value clients in the past.
We think you need these skills to ace Senior Personal Shopper (Client book required)
Some tips for your application 🫡
Highlight Your Client Book: Since a client book is required for this role, make sure to prominently feature your existing client relationships in your CV and cover letter. Detail the types of clients you have worked with and any notable successes you've had in managing these relationships.
Showcase Your Networking Skills: In your application, emphasise your ability to build and nurture relationships. Provide examples of how you've successfully acquired new clients or expanded your client base in previous roles, particularly focusing on high-net-worth individuals.
Demonstrate Commercial Acumen: Selfridges is looking for someone with strong commercial awareness. In your application, discuss your understanding of retail KPIs and how you've contributed to sales growth in past positions. Use specific metrics or achievements to illustrate your impact.
Express Your Passion for Luxury Lifestyle: As a Senior Personal Shopper, you'll need to be well-versed in luxury lifestyle trends. Make sure to convey your passion for this area in your application. Mention any relevant experiences or knowledge that demonstrate your expertise in luxury products and services.
How to prepare for a job interview at Selfridges
✨Showcase Your Client Book
Since a client book is required for this role, be prepared to discuss your existing relationships with high-net-worth clients. Highlight specific examples of how you've nurtured these relationships and the results you've achieved.
✨Demonstrate Your Commercial Acumen
Be ready to talk about your understanding of retail KPIs and how you have successfully driven sales in previous roles. Use concrete examples to illustrate your ability to meet targets and contribute to business growth.
✨Stay Ahead of Trends
Research current trends in luxury retail and personal shopping. Be prepared to discuss how you stay informed and how you can leverage this knowledge to enhance the client experience at Selfridges.
✨Exemplify Exceptional Communication Skills
As an excellent communicator, you should be able to influence and build relationships across all levels. Prepare to share examples of how you've effectively communicated with clients and colleagues to achieve successful outcomes.