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- Tasks: Lead a team to analyse customer behaviour and drive growth strategies.
- Company: Join the iconic Selfridges team, where customers are at the heart of everything.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Make a real impact in luxury retail by shaping customer strategies with data-driven insights.
- Qualifications: Proven experience in analytics, team management, and advanced SQL skills.
- Other info: Dynamic role with high visibility and significant career growth potential.
The predicted salary is between 60000 - 75000 £ per year.
At Selfridges, our customers are at the heart of everything we do. As Senior Customer Analytics Manager, you will play a critical role in the Customer team and strategy, defining how we interpret customer behaviour to drive growth and loyalty. You will not only oversee high-impact analysis but also act as a key advisor to cross-functional leaders, ensuring that data-driven insights are woven into the fabric of our day-to-day operations and long-term strategy. This is a high-visibility role requiring a blend of advanced technical depth, sharp commercial acumen, and a proven ability to synthesise complex data into compelling narratives that inspire action across all levels and functions within a luxury retail environment.
Key Responsibilities
- Team Management: Lead and inspire a team of 2-3 analysts (junior to manager level), providing clear direction, technical guidance and support in their day-to-day delivery.
- Act as the primary point of contact for senior leadership (Heads of Department and Directors) regarding customer health, membership performance, and behavioural trends.
- Drive the "So What?": Move beyond reporting & detailed analysis to provide strategic recommendations that influence strategy, operations & investment – both within the customer team and beyond.
- Partner with Finance & other business functions to align on customer KPIs and ensure a "single source of truth" for customer data across the business.
- Customer Strategies: Partner with Membership, Experience & Shopping Services teams to enable data-led decision making, co-create the long-term measures of success against our customer programmes, and oversee the strategic evaluation of these strategies through the customer lens.
- Data visualisation: Oversee the suite of Power BI tools, champion a culture of data-led decision-making, promoting self-service while maintaining the highest standards of data integrity and ethics (manage 300+ PBI users).
- Strategic Prioritization: Define and manage the overarching Customer Analytics roadmap, balancing urgent commercial requests with long-term infrastructure and capability improvements.
What You’ll Bring
- Proven People Management: Experience managing and developing analysts; you know how to get the best out of a team and help them navigate complex data challenges.
- Expert Technical Foundation: Advanced SQL skills are essential. You should be comfortable "getting under the hood" of complex data models while also coaching others.
- Leadership Experience: Significant experience in a Senior/Lead Analytics role, ideally within luxury retail/high-growth loyalty environments. Be able to translate complex information & technical concepts into compelling narratives for senior stakeholders.
- Visualisation tools: Deep experience in overseeing large-scale visualization projects and driving user adoption across a complex organization (like Tableau or PBI).
- Operational Agility: Experience managing multiple workstreams in a fast-moving, high-pressure environment during a period of transition.
Senior Customer Analytics Manager (Maternity Cover) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Analytics Manager (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Selfridges. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You want to showcase how your experience aligns with the role of Senior Customer Analytics Manager. Make it relatable and engaging!
✨Tip Number 3
Show off your analytical prowess! Be ready to discuss specific examples of how you've used data to drive decisions and influence strategy. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Customer Analytics Manager (Maternity Cover)
Some tips for your application 🫡
Show Your Passion for Data: When writing your application, let your enthusiasm for customer analytics shine through. We want to see how you interpret data and how it drives growth and loyalty. Make sure to highlight any relevant experience that showcases your love for turning complex data into actionable insights.
Tailor Your Application: Don’t just send a generic application! We’re looking for candidates who understand the luxury retail environment. Make sure to align your skills and experiences with the specific responsibilities mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Highlight Your Leadership Skills: As a Senior Customer Analytics Manager, you’ll be leading a team. So, make sure to emphasise your people management experience. Share examples of how you’ve inspired and guided teams in the past, especially in navigating complex data challenges. We want to know how you get the best out of your team!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Use straightforward language and avoid jargon where possible. We want to see how you can communicate complex information effectively, just like you would with senior stakeholders. Remember, your application is your first chance to impress us, so make it count!
How to prepare for a job interview at Selfridges
✨Know Your Data Inside Out
As a Senior Customer Analytics Manager, you'll need to demonstrate your expertise in data analysis. Brush up on your SQL skills and be ready to discuss how you've used data to drive strategic decisions in the past. Prepare specific examples that showcase your ability to turn complex data into actionable insights.
✨Showcase Your Leadership Skills
This role involves managing a team of analysts, so it's crucial to highlight your people management experience. Think about times when you've inspired your team or helped them overcome challenges. Be prepared to discuss your leadership style and how you foster a culture of collaboration and growth.
✨Prepare for Strategic Conversations
You'll be acting as a key advisor to senior leadership, so practice articulating your thoughts on customer behaviour and trends. Consider how you would present your findings and recommendations to non-technical stakeholders. Use clear, compelling narratives that connect data insights to business outcomes.
✨Familiarise Yourself with Visualisation Tools
Since you'll oversee Power BI tools, make sure you're comfortable discussing your experience with data visualisation. Be ready to explain how you've driven user adoption and maintained data integrity in previous roles. Highlight any large-scale projects you've managed and the impact they had on decision-making.